Ndubuisi Diobi

I am a Strategic Customer Success Manager with over 5 years of experience in managing enterprise SaaS clients, particularly in B2B environments. My expertise lies in developing and executing strategic success plans that align with key business objectives, while fostering strong relationships with C-level executives and operational leaders. I have a proven track record of driving customer retention, expansion, and advocacy through a consultative approach and data-driven decision-making.

In my current role at Thanos Consulting, I manage a portfolio of high-value enterprise clients, achieving a 97% retention rate and generating $2.5M in additional annual revenue. I leverage customer usage analytics to identify risks and opportunities, implement change management best practices, and drive customer advocacy programs. My experience includes conducting executive business reviews, leading cross-functional initiatives, and collaborating with global teams to deliver consistent customer experiences.