@ndianaobongifiokebon
Customer service representative at padiboost, supporting customers across chat, email, and social media.
NigeriaAt padiboost, I handled customer support across live chat, email, and social media for social media growth services. I responded to questions about orders, payments, and account management, providing prompt resolutions.
I also shared customer feedback and common issues with management to help improve the customer experience.
At DesignTalent LLC, I answered questions about design concepts, tracked order status, and worked with different departments to resolve customer problems.
Work history, roles, and key accomplishments
Padiboost
Jan 2024 - Jan 2025 (1 year)
Managed customer support across live chat, email, and social media channels, addressing inquiries related to social media growth services, order processing, payments, and account management. Shared customer feedback and common issues with management to improve the overall customer experience.
DesignTalent LLC
Jan 2023 - Jan 2024 (1 year)
Managed and addressed customer inquiries regarding design concepts, providing detailed explanations and tailored recommendations. Tracked order status, coordinated with different departments, and ensured customer satisfaction by resolving issues quickly.
Degrees, certifications, and relevant coursework
Customer Relationship Management, Customer Relationship Management
2023 - 2023
Completed customer relationship management training at AQSkill in 2023.
Bachelor of Arts, Arts
2017 - 2022
Bachelor of Arts degree from the University of Uyo, completed in 2022.
Software and tools used professionally
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