Nayel Baig
@nayelbaig
IT Support Associate specializing in enterprise troubleshooting, application support, and data-driven dashboarding.
What I'm looking for
I’m an IT Support Associate focused on resolving end-user and enterprise issues quickly and accurately. At Ernst & Young (EY), I’ve resolved 50+ weekly Tier 1 support tickets with high SLA adherence, diagnosing hardware, software, and network connectivity problems across Windows environments.
Before EY, I built strong application support and engineering foundations. At Diners Pakistan Pvt Ltd., I provided application support and designed/maintained Tableau dashboards to analyze e-commerce behavior, while collaborating with cross-functional teams to implement scalable solutions.
I also bring hands-on development experience from earlier roles, including responsive front-end components, UI/UX troubleshooting with cross-browser compatibility, and API-based systems and web portals. I document incidents and solutions to strengthen internal knowledge, work within Agile, and continuously improve through training such as agentic AI and AI for Everyone.
Experience
Work history, roles, and key accomplishments
Resolved 50+ weekly Tier 1 support tickets covering hardware, software, and network issues while maintaining high SLA adherence. Diagnosed Windows and connectivity problems, supported end-user device setup and access management, and escalated complex cases to L2/L3 with incident documentation.
Software Engineer - App Support
Diners Pakistan Pvt Ltd
May 2024 - Aug 2024 (3 months)
Provided application support by diagnosing and resolving technical issues for internal teams. Designed and maintained Tableau dashboards to analyze e-commerce behavior and collaborated with cross-functional teams to implement scalable solutions.
Software Support Engineer
Epaging Pvt Ltd
Mar 2023 - Apr 2024 (1 year 1 month)
Developed responsive front-end components and troubleshot UI/UX issues to ensure cross-browser compatibility. Worked with design teams to implement user-centric features and followed Agile methodologies.
Software Engineer
Amid Tech
May 2022 - Feb 2023 (9 months)
Designed API-based systems and web portals, and performed data analysis to generate business insights. Documented system architecture and workflows and delivered scalable solutions.
Education
Degrees, certifications, and relevant coursework
Muhammad Ali Jinnah University
Master of Computer Science (MCS), Computer Science
2020 - 2022
Completed a Master’s in Computer Science (MCS) at Muhammad Ali Jinnah University from Aug 2020 to Dec 2022, covering courses such as OOPS, Compiler, Data Structures & Algorithms, Operating Systems, and Database.
Iqra University
2014 - 2018
Completed a bachelor’s degree at Iqra University from Aug 2014 to Jan 2018.
Availability
Location
Authorized to work in
Portfolio
github.com/NayelbaigJob categories
Interested in hiring Nayel?
You can contact Nayel and 90k+ other talented remote workers on Himalayas.
Message NayelFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
