Muhammad Arslan Haider

I’m an IT Operations and Application Support professional with 6+ years of experience in telecom managed services, cloud-based production environments, and enterprise observability. I specialize in keeping cloud-hosted digital applications stable while turning monitoring signals into faster, more reliable incident resolution.

Currently, I provide L2/L3 support for telecom digital applications hosted on AWS infrastructure. I monitor performance and system health with AWS CloudWatch and observability dashboards, investigate anomalies, diagnose root causes, and support deployment and post-implementation validation for distributed microservices environments.

Across my Telenor Pakistan projects, I monitored and analyzed network and application performance using Elastic Stack (ELK), Splunk, Grafana, Prometheus, SolarWinds, ManageEngine, Pandora FMS, and SIEM dashboards. I correlated metrics, logs, and security alerts to detect service degradation, managed ITIL-aligned incident/problem/change activities, and contributed to automation and alert correlation for continuous service improvement.

I’m actively expanding into cloud-native observability engineering, with foundational exposure to OpenTelemetry concepts and APM practices. With familiarity in containerized environments and distributed tracing principles, I’m seeking to transition from production support into a consulting/engineering role focused on observability architecture and platform reliability.