Open to opportunities

Navpreet Singh

@navpreetsingh

Message

I resolve high-volume customer inquiries, payments, refunds, and account issues across email support channels.

India

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve customer concerns, communicate effectively, apply new ideas, and contribute feedback that improves processes.

At Teleperformance in Mohali, I handled high-volume inbound customer inquiries across email channels for 1 year and 8 months.

I resolved time-sensitive payment issues, rider and driver account concerns, and refund requests while maintaining brand voice and following strict compliance standards. I managed 120+ inbound inquiries daily, consistently resolving issues on first contact while maintaining high customer satisfaction.

I also shared recurring customer concerns with the product team, contributing to improved app procedures and reduced resolution times.

I'm organised, efficient, and willing to discover new ideas that can be put into practice effectively. I communicate well individually and with groups, listen carefully, and use my skills to meet objectives.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Teleperformance

Jan 2023 - Aug 2024 (1 year 7 months)

Handled high volume inbound inquiries across email, resolving time-sensitive matters such as payment issues, rider/driver accounts, and processing refunds. Managed 120+ inbound customer inquiries daily, consistently resolving issues on first contact while maintaining high customer satisfaction.

Customer Service Issue Resolution Refund Processing Compliance Product Improvement