Chandan User
@chandanuser3
I resolve international customer logistics, billing, and support cases across global channels.
IndiaWhat I'm looking for
At Conduent India LLP, I supported US and Canadian B2B and B2C customers across voice, email, and Salesforce CRM ticketing channels.
I managed high-volume case lifecycles while maintaining 95%+ SLA compliance, investigating shipment delays, coordinating escalations with global logistics and warehouse teams, and keeping customers informed through transit exceptions.
I also guided cross-border clients through customs clearance, import/export documentation, duties, tariffs, and regional tax requirements. I handled billing and invoice inquiries in On Demand, completed accurate adjustments, and used root-cause analysis to improve First Contact Resolution.
With a Bachelor of Engineering in Automobile Engineering and Java Full Stack Development certification, I bring structured documentation, CRM workflow, and web application knowledge to customer operations.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
Conduent India LLP
Feb 2025 - Jul 2026 (1 year 5 months)
Delivered high-volume omnichannel customer support to US and Canadian clients, maintaining 95%+ SLA compliance. Managed case lifecycles in Salesforce CRM and resolved logistics, billing, and customs issues.
Education
Degrees, certifications, and relevant coursework
Visvesvaraya Technological University
Bachelor of Engineering, Automobile Engineering
Bachelor of Engineering in Automobile Engineering from Visvesvaraya Technological University, graduated in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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