Navee Sakthi

I am a customer-focused BPO/KPO professional with three years of experience handling domestic and international voice and non-voice processes, supported by an MCA. I have provided consistent, professional service to UK and global clients while meeting SLA and quality benchmarks.

I handled customer interactions across calls, email, chat, and CRM tools, maintained accurate records, coordinated escalations with internal teams, and supported administrative and back-office operations. I also spent a year as an Admin Executive preparing reports, documentation, and assisting HR and operations.

I bring strong written and verbal English communication, time management, and multitasking skills, I am flexible to work UK shifts and available immediately to support customer experience and operational efficiency.