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Naveen kumar

@naveenkumar47

Customer support professional at Sun Data Tech who supported 2,000+ AT&T stores and helped achieve up to 25% project cost savings.

India

Message

At Sun Data Tech, I supported construction projects for 2,000+ AT&T retail stores across the US. I prepared scopes of work, obtained vendor estimates, and tracked projects through completion, helping achieve up to 25% cost savings.

In Sun Data Tech’s Telecom Services department, I resolved internet-service tickets for AT&T stores and coordinated with ISPs on installation, configuration, and outages. I provided voice, chat, and email support and kept stores updated until issues were resolved.

Earlier, at State Street HCL, CAMS, and TCS, I processed and reconciled transactions across mutual fund and derivatives operations. I also handled KYC/AML records and investor payments in line with compliance requirements.

My experience also includes vendor coordination, invoice processing, reconciliations, and stakeholder reporting. I’ve worked with ERP software and MS Excel, Word, and PowerPoint.

Experience

Work history, roles, and key accomplishments

Project Manager

Sun Data Tech

Apr 2024 - Jun 2026 (2 years 2 months)

Managed construction projects for 2,000+ AT&T retail stores, including remodels, relocations, and closures. Prepared scopes of work, obtained vendor estimates, and tracked projects to completion, achieving up to 25% cost savings.

Project Management Vendor Management Procurement Invoice Processing Budgeting Stakeholder Management Excel PowerPoint

Business Analyst

Sun Data Tech

Mar 2022 - Mar 2024 (2 years)

Resolved internet-related tickets for AT&T stores, coordinating with ISPs and IT teams. Provided voice, chat, and email support, managed ISP accounts, and prepared reconciliations and MIS reports.

Customer Support Ticket Management ISP coordination Vendor Management Voice support Live Chat Email Support Reconciliations MIS Reporting Excel

Senior Analyst

State Street HCL

Nov 2016 - Dec 2021 (5 years 1 month)

Processed and reconciled trade, cash, and NAV transactions across mutual fund and derivatives operations. Maintained 100% transaction accuracy through exception management and controls.

Reconciliations Trade Processing NAV Preparation Exception Management KYC AML Excel

Senior Processing Officer

CAMS

Nov 2016 - Dec 2021 (5 years 1 month)

Processed and verified customer KYC/AML records, ensuring data accuracy and compliance. Collaborated with internal teams and external stakeholders on operational reporting and discrepancy resolution.

KYC AML Data Verification Compliance SLA Adherence Excel

Analyst

TCS

Nov 2016 - Dec 2021 (5 years 1 month)

Processed and reconciled trade, cash, and NAV transactions across mutual fund and derivatives operations. Maintained 100% transaction accuracy through exception management and controls.

Reconciliations Trade Processing NAV Preparation Exception Management Excel