Open to opportunities

naveen babu

@naveenbabu

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Experienced Tech Services Analyst with expertise in virtualization and support.

India

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What I'm looking for

I am seeking a role that offers growth opportunities and a collaborative culture.

I am a dedicated Tech Services Analyst with over 8 years of experience in managing and supporting virtualization environments, particularly with Windows, Hyper-V, VMware, and Citrix. My role involves working closely with clients to maintain and upgrade their software and network systems, ensuring seamless operations and user satisfaction.

Throughout my career, I have successfully administered Citrix Workspace environments, built and configured OS images for virtual desktops, and managed VDI environments using VMware ESXi. My technical skills extend to patch management, system performance monitoring, and troubleshooting, which have enabled me to resolve complex issues efficiently and enhance overall system performance.

I am passionate about creating knowledge documentation and training junior resources, contributing to a collaborative work environment. I am now looking for opportunities to leverage my technical expertise in a challenging role that allows for professional growth and the chance to make a significant impact.

Experience

Work history, roles, and key accomplishments

Current

Tech Services Analyst – T2

Current

RR Donnelly

Dec 2021 - Present (3 years 6 months)

Responsible for administering and maintaining Citrix Workspace environments, managing VDI environments using VMware ESXi, and troubleshooting end-user issues. Involved in patch management and monitoring system performance to ensure optimal resource allocation and user experience.

Citrix VMware ESXi VDI SCCM System Monitoring Windows OS Virtualization Troubleshooting Patch Management

System Engineer

Aspirenxt Pvt Ltd – UDAAN Hive loop Technology Pvt Ltd

Nov 2019 - Jan 2022 (2 years 2 months)

Gained hands-on experience with Windows Server platforms and VMware Infrastructure. Managed Microsoft Azure AD access and provided support for server builds, upgrades, and patch management. Responsible for troubleshooting and resolving complex technical issues.

Windows Server VMWare Azure AD SCCM Troubleshooting Patch Management RDP

Desktop Support

Inspirisys Solution Limited

Jun 2015 - Jul 2019 (4 years 1 month)

Installed and configured email clients and operating systems. Managed and maintained workstation machines while providing remote and physical support for troubleshooting and software installations.

Windows OS Troubleshooting Installation

Field Engineer

SYSCO INFOTECH

Jun 2014 - May 2015 (11 months)

Provided technical support to clients via voice, chat, and remote access. Responsible for software installations and troubleshooting network problems, including VPN and basic Wi-Fi issues.

Technical Support Installation VPN Remote Access User Support Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Arasu Engineering College

Bachelor of Engineering, Electronics and Communication Engineering

2010 - 2014

Graduated with a Bachelor of Engineering in Electronics and Communication Engineering, focusing on the principles of electronics, communication systems, and circuit design.