Naveed Zafar

Advising organizations on operations structuring, SOP development, and process improvement initiatives. Supporting business process design and documentation projects on a consulting basis.

Reported to the CEO with responsibility for Operations, Administration, HR, Procurement, Quality Assurance, and Compliance. Designed and implemented company-wide SOPs, KPIs, and performance management systems, and built the Quality Control & Assurance Department from the ground up.

Managed end-to-end operations for a rice processing and export business with ~PKR 4–4.5 billion annual revenue and a 130-person workforce. Directed procurement, production, warehousing, logistics, exports, QA, and finance coordination, and implemented ISO 9001:2008 and HACCP systems.

Directed institutional operations, admissions, faculty coordination, and academic administration. Developed policies and operational systems that improved institutional effectiveness.

Founded and ran an education consultancy providing admissions guidance, career counseling, and institutional partnerships. Managed all business operations, client onboarding, and organizational planning.

Managed customer relationships, sales operations, and reporting to improve service delivery.

Master of Business Administration in Marketing from Punjab College of Business Administration, Lahore, Pakistan, completed in 1994.

Bachelor of Science in Mathematics and Statistics from F. C. College, Lahore, Pakistan, completed in 1992.