Naufal Omarieza
@naufalomarieza
I improve B2B customer retention and AI chatbot performance.
IndonesiaWhat I'm looking for
I'm currently improving LLM performance as an AI Data Annotator and Prompt Specialist, creating RLHF prompts and evaluating chatbot responses across technical criteria.
Previously, I converted 30+ B2B leads into recurring Shangri-La clients and increased account renewals by 25%. At Cairns Convention Centre, I supported large-scale client events, resolved customer disputes, and improved retention by 25%.
Experience
Work history, roles, and key accomplishments
AI Data Annotator & Prompt Specialist
Data Annotation
Apr 2025 - Present (1 year 5 months)
Manage RLHF testing and create various prompts to improve LLM performance. Evaluate AI chatbot output based on technical criteria and justify ratings.
Assistant Event Coordinator & B2B Sales
Shangri-la
Jul 2024 - Feb 2025 (7 months)
Managed B2B sales via multiple outreach channels and converted 30+ business leads into recurring clients. Partnered with cross-functional departments to resolve client inquiries and coordinated events for up to 850 participants.
Customer Success Manager
Cairns Convention Centre
Apr 2022 - Apr 2024 (2 years)
Guided client onboarding and walkthroughs for up to 5,000 guests per event. Handled customer disputes and increased retention rates by 25%.
Education
Degrees, certifications, and relevant coursework
TAFE Queensland
Diploma of Business, Business
2022 - 2022
Completed a Diploma of Business and a Diploma of Management and Leadership at TAFE Queensland in 2022.
TAFE Queensland
Diploma of Management and Leadership, Management and Leadership
2022 - 2022
Completed a Diploma of Management and Leadership at TAFE Queensland in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Naufal?
You can contact Naufal and 90k+ other talented remote workers on Himalayas.
Message NaufalGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
