Open to opportunities

Courtney Swift

@courtneyswift

I troubleshoot network, device, and user-support issues across healthcare, telecommunications, and enterprise environments.

Japan

Message

What I'm looking for

I'm looking for an IT support, network operations, or cybersecurity role where I can troubleshoot technical issues, support users and systems, strengthen security practices, and continue building hands-on technical experience.

I've supported network operations at Comcast Business, monitoring performance, availability, and traffic while responding to alerts, troubleshooting connectivity issues, and documenting resolutions in ticketing systems.

At Wireless Vision T-Mobile, I diagnosed mobile software, connectivity, and hardware issues for 150 customers per month. I also trained seven staff members on mobile technology and IT procedures.

My healthcare experience includes providing technical support for telehealth tools, health-monitoring devices, EHR systems, and patient portals while protecting confidential information under HIPAA requirements.

I'm a U.S. Navy Veteran with eight years of service, a bachelor's degree in Computer Networks & Cybersecurity, and certifications spanning IT service management, networking, Linux, and cybersecurity.

Experience

Work history, roles, and key accomplishments

Home Healthcare Specialist

Firstlight Home Healthcare

Mar 2024 - Aug 2024 (5 months)

Provided technical support for patients and families on health monitoring devices and telehealth platforms, troubleshooting IT issues. Ensured data protection and accurate documentation in EHR systems.

Troubleshooting Telehealth HIPAA Customer Service Technical Support