Natsuki Muramatsu

At Heathmont OÜ, I handled high-volume Japanese and English customer inquiries through live chat and email, resolved technical payment escalations with external providers, and verified cryptocurrency transaction statuses through blockchain explorers.

I've also supported KYC and registration accuracy, interviewed and trained new hires, reviewed quality, and wrote response templates and guidelines that reduced agent errors. Across accounting, audit, sales, legal administration, and reception roles, I've brought careful workflow coordination, document control, translation, and client communication.