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Natiq Agaev

@natiqagaev

Message

I resolve technical support incidents, troubleshoot networks and APIs, and coordinate international client projects.

Azerbaijan

Message

What I'm looking for

I'm looking to apply my L1/L2 support, network troubleshooting, API testing, SQL, and international client communication skills in a technical support or client-facing role.

At MAX IT Company, I provide L1/L2 technical support, resolve user incidents, and escalate complex issues to L3 when needed. I configure proxy connections, investigate TCP/IP and HTTP/HTTPS issues, test API requests, and retrieve data with SQL queries.

Previously, at KHAZAR Ship Repair Company, I managed technical communication and negotiations with international clients. I prepared commercial proposals, handled business correspondence, and coordinated projects between clients and technical departments through delivery.

I also bring banking-sector customer service experience, with a detail-oriented approach to resolving client requests. I work comfortably in Azerbaijani, Russian, English, and French in international business environments.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

MAX IT Company

Dec 2024 - Aug 2026 (1 year 8 months)

Provided L1/L2 technical support, diagnosed and resolved incidents, configured proxy connections, and analyzed network issues. Tested API requests and retrieved data using SQL queries.

Help Desk Ticketing Systems TCP IP HTTP HTTPS SOCK5 API Integration API Testing SQL Databases

Client Relations Manager

KHAZAR Ship Repair Company

Nov 2022 - Dec 2024 (2 years 1 month)

Communicated and negotiated with international clients on technical matters, conducted business correspondence in English and Russian, and prepared commercial quotations. Coordinated work between technical departments and clients throughout project execution.

Client Relations Negotiation Business correspondence Project Coordination English Russian