Open to opportunities

Eljan Alizada

@eljanalizada

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Helpdesk technician skilled in Windows/macOS support, Active Directory, and Jira-based ticket resolution.

Azerbaijan

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What I'm looking for

I am seeking a hands-on IT support role where I can resolve user issues, manage tickets in Jira, work with Active Directory and Office 365, and grow into broader systems or network administration responsibilities.

I am an experienced and dedicated Helpdesk Specialist focused on delivering timely technical support and resolving hardware and software issues across Windows and macOS environments. I have hands-on expertise with Active Directory, Office 365, remote support tools, and ticket management using Jira Service Desk/Jira Service Management.

My background includes desktop and laptop repair, virtual lab and Windows Server setup, IP telephony installation and support, and practical experience formatting and reinstalling Windows. I prioritize clear communication, efficient incident resolution, and continuous learning to improve IT service delivery.

Experience

Work history, roles, and key accomplishments

Help Desk Technician

Unibank KB ASC

Feb 2025 - May 2025 (3 months)

Provided desktop and laptop hardware repair, diagnostics, and remote support while managing user requests through Jira Service Desk; maintained user accounts in Active Directory and performed Windows reinstalls and basic network troubleshooting.

Windows Active Directory Jira Service Desk

IT Support Technician

Start İT

Aug 2024 - Dec 2024 (4 months)

Delivered technical support and handled administrative IT requests, performing user account management in Windows and providing hands-on troubleshooting for software and basic network issues.

Account Management Windows Active Directory Troubleshooting TCP IP DNS DHCP VPN Remote Support

Help Desk Trainee

ADNSU Help Desk Course

Feb 2023 - Jun 2023 (4 months)

Completed a help desk training program covering Active Directory, group policy basics, remote desktop tools, and Windows formatting/reinstallation while supporting lab-based Windows Server and virtual environments.

Active Directory Group Policy VMWare Windows Server TeamViewer