At Probe Group Philippines Inc. (Probecx), I addressed customer concerns and resolved account issues across omni-channel support queues. I also handled complex interactions with patience and used de-escalation strategies.
As a Digital Content Specialist & Video Editor with Whop / Freelance, I curated and edited short-form content for YouTube Shorts, TikTok, and Facebook Reels. At Agency VA, I supported insurance back-office operations and policy migrations using insurance CRM and Agency Management Systems (AMS).
