At Zenzero Solutions Ltd, I provide first-line support for calls, incidents, service requests, and escalations. I administer Active Directory accounts and permissions, and support Microsoft 365 tasks involving Intune, Exchange, Microsoft Defender, and Azure.
At Corning Optical Communications GmbH & Co. KG, I handled account and access troubleshooting, prepared and deployed devices, and installed software. I also used ServiceNow for ticket management, documentation, incident tracking, and service requests.
At S4 Integration / Volkswagen South Africa, I supported live critical systems and software applications in a production environment. I troubleshot issues, reviewed code and processes, and assisted with maintaining applications and improving support processes for end users.
