Rhoda Nyarko
@rhodanyarko
Dedicated hospitality professional with expertise in leadership and team management.
GhanaWhat I'm looking for
I am a results-driven professional with a strong background in leadership and project management within the hospitality industry. I hold a BSc in Hospitality Management from the University of Cape Coast and have gained diverse experience through internships and roles at esteemed establishments such as True Star Hotel and Anwar Al Madinah Movenpick in Saudi Arabia. My expertise includes enhancing team productivity, improving operational efficiency, and ensuring exceptional customer satisfaction.
Currently, I serve as an Assistant Supervisor at Suncity Hotel Apartment, where I lead a team of 10 employees, fostering a culture of collaboration and continuous improvement. Previously, I managed security operations at She Panthers Security Agency, ensuring safety for high-profile clients. My achievements include improving team productivity by 25% and reducing employee turnover by 30% through effective leadership and development initiatives.
Experience
Work history, roles, and key accomplishments
Security Manager
She Panthers Security Agency
Oct 2023 - Present (1 year 8 months)
Managed security operations for high-profile clients, ensuring safety and protection. Supervised and trained a team of security personnel to achieve exceptional performance.
Assistant Supervisor
Suncity Hotel Apartment
Oct 2023 - Jan 2024 (3 months)
Led a team of 10 employees, providing guidance and coaching to enhance performance. Monitored team performance, managed resources, and fostered open communication and collaboration.
Intern
Anwar Al Madinah Movenpick
Jan 2023 - Mar 2023 (2 months)
Ensured high-quality food, drinks, and service while implementing quality control measures. Reviewed sales data, identified trends, and implemented strategies to increase revenue. Responded to customer complaints and organized events.
Intern
True Star Hotel
Oct 2022 - Nov 2022 (1 month)
Assisted with guest check-in and check-out procedures, handled inquiries and requests, and ensured guest satisfaction. Supported front desk staff, managed reservations, processed payments, and maintained guest records. Took orders, served meals, and maintained high service standards.
Volunteer
Kumasi Culture Center
Oct 2021 - Nov 2021 (1 month)
Organized and coordinated an event attracting over 200 participants. Managed volunteer teams to ensure smooth execution of events and activities.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cape Coast
Bachelor of Science, Hospitality Management
2019 - 2023
Studied Hospitality Management, focusing on the principles of service excellence, operational management, and customer satisfaction in the hospitality industry.
Afia Kobi Ampem Girls Senior High School
West African Senior High Certificate, General Education
2015 - 2018
Completed the West African Senior High Certificate, gaining foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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