Nathaly Hernandez

I’m a bilingual operations and customer support professional known for reliability, adaptability, and clear communication in English and Spanish. I coordinate fast-moving workflows and keep teams, customers, and partners aligned through organized planning and follow-through.

In my recent role supporting office and operations needs, I managed insurance documentation, including COIs, certificates, and commercial trucking files. I communicated professionally with drivers, brokers, carriers, and clients, handled high-volume tasks with accuracy, and ensured daily completion through tight scheduling and operational coordination.

I also bring strong training and on-the-floor leadership experience. As a Team Member / Trainer, I coached new employees on procedures, safety, and productivity, monitored workstations for correct completion, and resolved operational issues in real time during high-volume hours.

Across office and management roles, I coordinated daily operations, schedules, materials, inventory, deliveries, and workflow organization—bridging office and field teams to keep projects moving on time. I’m excited to apply my documented, customer-first operational mindset to a Dispatcher role where coordination, problem-solving, and dependable execution drive results.