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Natasha Jones

@natashajones3

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Customer Service Representative at The Home Depot supporting customers and store safety.

United States

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At The Home Depot, I assist customers with product inquiries, store navigation, and order processing. I also monitor store conditions, identify risks, and coordinate with management as part of the OurSafety team.

At Farmingdale State College, I led campus tours as a Rambassador and supported Admissions events. I also served in student leadership roles, including Vice President of the Student Government Association, and contributed to campus initiatives such as the myFSC App development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

The Home Depot

Feb 2023 - Present (3 years 8 months)

Delivers high-quality customer service by assisting with product inquiries, store navigation, and order processing. Oversees safety procedures within the OurSafety team by monitoring store conditions, identifying risks, and coordinating with management.

Customer Service Safety Procedures Risk Identification Coordination

Building Manager

Student Activities

Sep 2024 - May 2026 (1 year 8 months)

Manages daily building operations, assists students, faculty/staff, and visitors with facility-related inquiries and campus resources. Trains and supports new hires to ensure smooth operations and regularly covers open shifts to maintain consistent building coverage.

Building Operations Training Support Shift Coverage

Rambassador

Admissions

Jan 2024 - May 2026 (2 years 4 months)

Leads campus tours for prospective and incoming students, highlighting campus life and academic opportunities. Assists with Admissions operations and delivers campus tours for key events such as Admitted Students Day and Open House.

Campus Tours Admissions Operations Event Support

Education

Degrees, certifications, and relevant coursework

Farmingdale State College

Bachelor of Science, Business Analytics

2023 -

Grade: 3.3

Activities and societies: Dean's List (Multiple Semesters)

Pursuing a Bachelor of Science in Business Analytics with a minor in Cybersecurity. Completed the degree in three years through an accelerated course load and received the SUNY Chancellor's Award in 2026.