Natalí rossiNR
Open to opportunities

Natalí rossi

@natalrossi

Experienced customer support analyst with a passion for problem-solving.

Brazil

What I'm looking for

I am looking for a role that values collaboration and continuous learning, where I can contribute to customer satisfaction and process improvement.

I am a dedicated professional with solid experience in customer service and administrative environments. Currently, I work as a TEXS Analyst, where I provide online and phone technical support, effectively resolving customer issues and inquiries. My role involves conducting data analysis to identify opportunities for improvement and collaborating with internal teams to ensure customer satisfaction.

Previously, I worked at Infobip, where I provided customer support for SaaS products using Zendesk. I collaborated with development teams to enhance user experience and developed documentation to facilitate service usage. My journey in the tech support field has equipped me with a strong foundation in database analysis, system installations, and a proactive approach to learning and sharing knowledge.

Experience

Work history, roles, and key accomplishments

TE
Current

TEXS Analyst

TEXS

Apr 2024 - Present (1 year 2 months)

Currently providing online and phone technical support, resolving customer issues and inquiries. Conducting data analysis to identify improvement opportunities and collaborating with internal teams to ensure customer satisfaction.

IN

Customer Support

Infobip

Jan 2022 - Apr 2024 (2 years 3 months)

Provided customer service using Zendesk for SaaS products, troubleshooting issues, and collaborating with development teams to enhance user experience. Developed documentation and user guides for service usage.

VI

Help Desk I

VSM Informática

Jan 2021 - Jan 2022 (1 year)

Provided user support and technical assistance, including database analysis and installation of printers and SAT.

OE

Attendant/Receptionist

OAI Eireli

Jan 2017 - Jan 2020 (3 years)

Managed customer service, inventory control, sales, credit recovery, and banking activities.

Education

Degrees, certifications, and relevant coursework

Natalí hasn't added their education

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Tech stack

Software and tools used professionally

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Natalí rossi - TEXS Analyst - TEXS | Himalayas