Natalí rossi

I am a dedicated professional with solid experience in customer service and administrative environments. Currently, I work as a TEXS Analyst, where I provide online and phone technical support, effectively resolving customer issues and inquiries. My role involves conducting data analysis to identify opportunities for improvement and collaborating with internal teams to ensure customer satisfaction.

Previously, I worked at Infobip, where I provided customer support for SaaS products using Zendesk. I collaborated with development teams to enhance user experience and developed documentation to facilitate service usage. My journey in the tech support field has equipped me with a strong foundation in database analysis, system installations, and a proactive approach to learning and sharing knowledge.