Natalí rossi
@natalrossi
Experienced customer support analyst with a passion for problem-solving.
What I'm looking for
I am a dedicated professional with solid experience in customer service and administrative environments. Currently, I work as a TEXS Analyst, where I provide online and phone technical support, effectively resolving customer issues and inquiries. My role involves conducting data analysis to identify opportunities for improvement and collaborating with internal teams to ensure customer satisfaction.
Previously, I worked at Infobip, where I provided customer support for SaaS products using Zendesk. I collaborated with development teams to enhance user experience and developed documentation to facilitate service usage. My journey in the tech support field has equipped me with a strong foundation in database analysis, system installations, and a proactive approach to learning and sharing knowledge.
Experience
Work history, roles, and key accomplishments
TEXS Analyst
TEXS
Apr 2024 - Present (1 year 2 months)
Currently providing online and phone technical support, resolving customer issues and inquiries. Conducting data analysis to identify improvement opportunities and collaborating with internal teams to ensure customer satisfaction.
Customer Support
Infobip
Jan 2022 - Apr 2024 (2 years 3 months)
Provided customer service using Zendesk for SaaS products, troubleshooting issues, and collaborating with development teams to enhance user experience. Developed documentation and user guides for service usage.
Help Desk I
VSM Informática
Jan 2021 - Jan 2022 (1 year)
Provided user support and technical assistance, including database analysis and installation of printers and SAT.
Administrative Assistant
Olá Telecom
Jan 2020 - Jan 2021 (1 year)
Handled in-person and phone service, credit recovery, invoicing, and provided technical support.
Attendant/Receptionist
OAI Eireli
Jan 2017 - Jan 2020 (3 years)
Managed customer service, inventory control, sales, credit recovery, and banking activities.
Education
Degrees, certifications, and relevant coursework
Natalí hasn't added their education
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Availability
Location
Authorized to work in
Job categories
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