Natalie Mascorro

I’m a detail-oriented Customer Service Representative with 8+ years of experience supporting customers remotely while protecting sensitive information. I combine fraud prevention, document verification, and strict security habits to reduce identity theft risk and keep operations compliant.

On my Fraud Team role, I verified Social Security cards, birth certificates, and government-issued IDs with integrity. I handled high-volume inbound and outbound calls while maintaining security protocols and meeting performance metrics and accuracy goals.

Before that, I worked as a Secretary / Logistics Coordinator where I organized national and international freight shipments and kept documentation accurate. I coordinated closely with warehouse staff, routed calls, maintained shipment and inventory logs, and resolved shipping delays or documentation errors.

I thrive in fast-paced, independent environments where attention to detail matters. I bring strong communication, bilingual correspondence, and problem-solving to keep processes efficient and information secure from start to finish.