Natalie M
@nataliem
Administrative Assistant at Legend Valuers and Management Ltd., managing tenant records, rent collections, and lease documentation.
KenyaWhat I'm looking for
At Legend Valuers and Management Ltd., I managed tenant inquiries, rent records, and lease agreements, and processed invoices and receipts. I also liaised with land officials to obtain land searches and maps for property valuation processes.
At Teleperformance, I responded to customer inquiries and complaints, maintained interaction records, and drafted customer service status reports. Earlier, as a Front Office Receptionist, I handled guest and member inquiries, bookings, payments, and records.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Teleperformance
Nov 2024 - Feb 2025 (3 months)
Responded to customer inquiries via phone, email, and chat, resolved complaints, and maintained records of interactions. Provided feedback on customer service efficiency and ensured customer satisfaction.
Administrative Assistant
Legend Valuers and Management Ltd.
Nov 2021 - Sep 2024 (2 years 10 months)
Managed tenant inquiries, rent collections, and lease agreements. Liaised with land officials, recorded meeting minutes, and processed invoices and receipts.
Front Office Receptionist
Level24 Gym and Spa
Jan 2020 - Mar 2020 (2 months)
Welcomed clients, provided tours, and issued membership cards. Managed incoming calls, cold calls, emails, and social media queries, and processed payments.
Front Office Receptionist
Comfy Dhows Hotel
Oct 2019 - Dec 2019 (2 months)
Processed payments, managed petty cash, and coordinated with cleaners. Handled bookings, event organization, and provided concierge services to guests.
Education
Degrees, certifications, and relevant coursework
East African School of Aviation
IATA Training Diploma, Travel and Tourism
Completed IATA Training Diploma in Travel and Tourism with focus on bookings and reservations.
Goethe Institute
Certificate, German Language
Earned a Certificate in German language.
Forest View Academy
High School Diploma, General Studies
Completed high school education and obtained a diploma.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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