Andrea Fernández

As a dedicated Tech support representative with a robust background in the IT industry, I have honed my skills in problem resolution and communication through extensive client interactions. My experience at Techdinamics has equipped me with the ability to lead diverse teams, coordinate multiple projects, and provide guidance to junior members, ensuring best practices are followed. I thrive in dynamic environments where I can leverage my open-mindedness and goal-driven attitude to foster collaboration and drive project success.

At Amazon, I further developed my technical support skills, providing troubleshooting assistance for a variety of technical issues while communicating effectively in both English and Spanish. My role involved training new hires and managing escalation calls, which enhanced my ability to handle high-pressure situations with professionalism. I am passionate about continuous learning, as evidenced by my recent education in AI, full-stack development, and Agile methodologies, which I believe are crucial for staying ahead in the ever-evolving tech landscape.