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Natalia Rojas Vallejo

@nataliarojasvallejo

Psychologist in customer experience. I help customers get real value from products through better onboarding, adoption and retention. Bilingual EN/ES.

Colombia

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What I'm looking for

I’m looking for a role where I can combine my background in psychology and behavioral science with a more business-focused environment. I’m particularly interested in roles related to customer experience, research, strategy, or behavioral insights, where I can use data and qualitative insights to understand problems and help design better solutions.

I'm a psychologist who got curious about why people quit things, whether it's therapy or the app they signed up for last month. That curiosity took me into customer experience, where I help teams understand what their customers need and what gets in their way.

I've seen it from both sides. In my own practice, I noticed that half of my patients who left did so in the first two months, so I changed how I handled those early weeks and raised retention from 62% to 78%. As a CX consultant, I found the same pattern at a SaaS clinical records platform, where onboarding was the main reason users churned, and I designed an engagement sequence the team implemented.

What I bring is a mix of clinical listening and practical problem solving: I find the real reason behind the drop and help fix it.

Experience

Work history, roles, and key accomplishments

Current

Organizational Development Consultant

Current

Mindfulls_Ü

Dec 2022 - Present (3 years 10 months)

As a co-founder, I assess employees' mental health needs and design workshops to address these needs. Achieved a 90% average satisfaction rate across human-centered learning interventions by identifying workplace friction points and translating employee feedback into targeted experience improvements.

Communication Skills Evaluation Skills Behavioral Interviewing Consultation

Research Project Coordinator

Universidad de los Andes- Contigo Lab

Feb 2023 - Jun 2024 (1 year 4 months)

Coordinated end-to-end research operations — participant recruitment, engagement, and logistics — across multidisciplinary teams, supporting qualitative and quantitative analysis for evidence-based findings.

Research Coordination Data Analysis Academic Writing

Current

Clinical Psychologist

Current

Private Practice

Dec 2021 - Present (4 years 10 months)

As a clinical psychologist, I assess individual cases and develop personalized intervention plans, enabling the tracking of progress in both remote and in-person settings.

Intervention Planning Achievement Tracking Individual Therapy Remote Counseling Case Evaluations

University Teacher and Supervisor

Konrad Lorenz University Foundation

Jan 2023 - Dec 2024 (1 year 11 months)

I train and supervise students in both soft and hard skills. Additionally, I prepare and lead classes for groups of 20-35 individuals, further honing my group management abilities.

Teaching Soft Skills Training Group Management Student supervision

Clinical consultant for students.

Universidad de los Andes- Center for Psychology

Jun 2022 - Jun 2023 (1 year)

I train undergraduate and graduate students in essential skills and assist in planning group workshops for diverse populations.

Clinical Management Student Training Workshop Planning Group Facilitation Skill Development

Current

Customer Experience Consultant

Current

Psiris

Jul 2026 - Present (3 months)

Diagnosed the root cause of early-stage churn among 25 active practitioners and translated the finding into a shipped intervention: behavioral nudges to drive feature adoption.

Customer Experience Churn Analysis Behavioral Nudges Feature Adoption

Customer Experience Consultant

Irio Perfumery

May 2026 - Aug 2026 (3 months)

Uncovered a usability gap where customers believed key product information didn't exist due to undiscoverable interface elements; recommended interface and copy adjustments to improve findability.

Customer Experience Usability Analysis Interface Design Copywriting

Education

Degrees, certifications, and relevant coursework

Asana

Asana Foundations: Collaborative Work Management, Work Management

2026 - 2026

Completed the Asana Foundations: Collaborative Work Management certification in 2026.

Google

Foundations of User Experience Design, User Experience Design

2026 - 2026

Completed the Foundations of User Experience Design certification from Google in 2026.

Rosario Graduate School of Business

Customer Experience 360: Transforming Experiences into Loyalty and Profitability, Customer Experience

2026 - 2026

Completed the Customer Experience 360: Transforming Experiences into Loyalty and Profitability certification from Rosario Graduate School of Business in 2026.