Looking for a job

lina llanos

@linallanos

Message

Customer support specialist at Banco Davivienda who handled complex cases using CRM KIPS and met service KPIs.

Colombia

Message

What I'm looking for

I'm looking to join a Customer Support, Customer Success, Organizational Wellbeing, or Training team in an on-site or remote environment.

At Banco Davivienda, I provided customer support through remote channels and handled complex cases using CRM KIPS. I consistently met the operational and quality KPIs required for the role.

During my educational and clinical psychology internships at Fundación Universitaria Konrad Lorenz, I supported students and users through individual follow-up, psychological assessment, and intervention planning. I also developed psychoeducational workshops and learning strategies tailored to student needs.

Experience

Work history, roles, and key accomplishments

Asesora Call Center

Banco Davivienda

Jan 2019 - Dec 2024 (5 years 11 months)

Provided specialized customer service and support through remote channels, ensuring high satisfaction in resolving requirements. Managed and resolved complex cases using digital tools and the KIPS CRM platform, consistently meeting operational and quality KPIs.

Customer Service Remote Support CRM (KIPS)Case Management KPI Tracking Digital Tools

Practicante de Psicología Clínica

Fundación Universitaria Konrad Lorenz

Jan 2018 - Dec 2018 (11 months)

Executed psychological care processes focused on user support and evaluation. Administered, scored, and interpreted psychological tests, and supported the design and execution of psychological intervention plans.

Psychological Assessment Psychological Testing Intervention Clinical Psychology

Practicante de Psicología Educativa

Fundación Universitaria Konrad Lorenz

Jan 2018 - Dec 2018 (11 months)

Provided psychological support and individualized follow-up to students. Designed and developed psychoeducational workshops aimed at strengthening competencies and well-being, implementing learning strategies adapted to student needs.

Psychological Support Psychoeducative Workshops Learning Strategy Student Support

Education

Degrees, certifications, and relevant coursework

Fundación Universitaria Konrad Lorenz

Practicante de Psicología Clínica, Clinical Psychology

2018 - 2018

Completed a professional internship in Clinical Psychology, conducting psychological assessments and supporting intervention plans.

Fundación Universitaria Konrad Lorenz

Practicante de Psicología Educativa, Educational Psychology

2018 - 2018

Completed a professional internship in Educational Psychology, providing psychological support and developing psychoeducational workshops for students.