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Katerina Jovanoska

@katerinajovanoska

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Workforce Management Specialist | Data and Business Analysis

North Macedonia

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What I'm looking for

I seek a role that fosters growth, collaboration, and innovative problem-solving in data analysis.

I am a detail-oriented professional with experience in workforce management, data analysis, and business operations. Over the past several years, I have supported multiple international projects by analyzing KPIs, forecasting workload, scheduling resources, and optimizing team performance. My expertise lies in transforming complex data into actionable insights that improve efficiency, reduce costs, and support strategic decision-making.

My career journey spans diverse roles—from sales and quality engineering to team leadership and business plan research—which has given me a unique perspective on both people management and process improvement. Currently, as a Workforce Management Specialist, I analyze daily performance data, monitor SLA compliance, and partner with leadership to ensure operational success.

I am now looking for a remote opportunity in data analysis, business analysis, or operations/project support, where I can combine my analytical mindset, problem-solving skills, and cross-functional experience to create measurable impact.

Experience

Work history, roles, and key accomplishments

Current

WFM Real Time Analyst I

Current

Teleperformance

Aug 2023 - Present (2 years 3 months)

Monitored and analyzed real-time call volume, service levels, and agent availability across multiple projects. Developed and maintained reporting dashboards in Excel and internal BI tools.

Monitoring Workforce Management Data Analysis Excel BI Tools Reporting Performance Optimization

Business Plan Researcher & Writer

Joorney Srbija

Dec 2022 - Jul 2023 (7 months)

Conducted financial and market research to support business plan creation. Analyzed historical and forecasted data for diverse business models.

Market Research Business Planning Data Analysis Forecasting Cross Functional Collaboration Technical Writing

Team Leader / Data Entry Analyst

Axeltra Software Engineering

Aug 2019 - Dec 2022 (3 years 4 months)

Led a team of 6+ analysts in managing data accuracy and workflow distribution. Conducted quality assurance, performance analysis, and weekly reporting.

Team Leadership Data Entry Quality Assurance Performance Analysis Workflow Management Process Improvement Reporting

Quality Planning Engineer

Gentherm

Jul 2018 - Apr 2019 (9 months)

Supported quality checks and production planning in the automotive sector. Worked closely with engineers to ensure compliance and data accuracy.

Quality Control Production Planning Compliance Risk Mitigation

Sales Representative

Optika Optil

Sep 2016 - Jul 2018 (1 year 10 months)

Advised customers on product selection and promoted optical solutions tailored to their needs. Maintained high levels of customer satisfaction and built strong client relationships.

Sales Customer Service Product Promotion Inventory Management Sales Reporting Merchandising Client Relationship Management

Education

Degrees, certifications, and relevant coursework

University St. Kliment Ohridski – Bitola

Bachelor of Economics, Banking and Finance

2012 - 2019

Studied Banking and Finance at University St. Kliment Ohridski – Bitola from October 2012 to March 2019. Gained a strong foundation in economic principles and financial markets.