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Katerina Jovanoska

@katerinajovanoska

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Data & Operations Analyst | Finance & Project Support | Excel-Driven Decision Making | Open to Remote Roles

North Macedonia

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What I'm looking for

I’m seeking a fully remote role in data, finance, operations, or project support where I can use data and analysis to support decision-making, improve processes, and grow within a collaborative, international team.

I’m a detail-oriented data and operations professional with a strong background in workforce management, reporting, and business analysis. I enjoy working with data to uncover patterns, explain performance, and support smarter decisions — especially in fast-paced, operational environments.

My experience spans call center operations, forecasting, capacity planning, payroll reporting, and KPI tracking, where I’ve worked closely with stakeholders to translate numbers into clear insights. I’m highly comfortable with Excel and large datasets, and I bring a structured, analytical mindset to both data and finance-related tasks.

I’m currently open to work and looking for remote opportunities where I can grow further in data analysis, finance, operations, or project support, contribute to meaningful work, and be part of a collaborative, international team.

Experience

Work history, roles, and key accomplishments

WFM Real Time Analyst I

Teleperformance

Aug 2023 - Jan 2026 (2 years 5 months)

Monitored and analyzed real-time call volume, service levels, and agent availability across multiple projects. Developed and maintained reporting dashboards in Excel and internal BI tools.

Monitoring Workforce Management Data Analysis Excel BI Tools Reporting Performance Optimization

Business Plan Researcher & Writer

Joorney Srbija

Dec 2022 - Jul 2023 (7 months)

Conducted financial and market research to support business plan creation. Analyzed historical and forecasted data for diverse business models.

Market Research Business Planning Data Analysis Forecasting Cross Functional Collaboration Technical Writing

Team Leader / Data Entry Analyst

Axeltra Software Engineering

Aug 2019 - Dec 2022 (3 years 4 months)

Led a team of 6+ analysts in managing data accuracy and workflow distribution. Conducted quality assurance, performance analysis, and weekly reporting.

Team Leadership Data Entry Quality Assurance Performance Analysis Workflow Management Process Improvement Reporting

Quality Planning Engineer

Gentherm

Jul 2018 - Apr 2019 (9 months)

Supported quality checks and production planning in the automotive sector. Worked closely with engineers to ensure compliance and data accuracy.

Quality Control Production Planning Compliance Risk Mitigation

Sales Representative

Optika Optil

Sep 2016 - Jul 2018 (1 year 10 months)

Advised customers on product selection and promoted optical solutions tailored to their needs. Maintained high levels of customer satisfaction and built strong client relationships.

Sales Customer Service Product Promotion Inventory Management Sales Reporting Merchandising Client Relationship Management

Education

Degrees, certifications, and relevant coursework

University St. Kliment Ohridski – Bitola

Bachelor of Economics, Banking and Finance

2012 - 2019

Studied Banking and Finance at University St. Kliment Ohridski – Bitola from October 2012 to March 2019. Gained a strong foundation in economic principles and financial markets.