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Natalia Hernandez

@nataliahernandez

Message

I retain U.S. clients through bilingual account management and proactive renewals.

Colombia

Message

What I'm looking for

I'm looking for a client-facing role where I can own relationships, improve retention, collaborate across teams, and use my bilingual communication and project coordination skills in a fast-paced remote environment.

At No Needle Needed, I manage the full renewal and retention lifecycle for U.S.-based client accounts. I identify at-risk clients early, lead renewal conversations, flag upsell opportunities, and maintain accurate Salesforce records.

Promoted from a support role for consistent performance and operational reliability, I handle 20–50 inbound interactions daily and more than 100 outbound calls. I also collaborate with marketing and operations on account quality and process improvements while mentoring new team members.

My background in civil engineering and project coordination strengthens my analytical, detail-oriented approach to client work. I bring experience coordinating suppliers, budgets, timelines, contractors, engineers, and stakeholders in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

No Needle Needed

Jul 2025 - Present (1 year 3 months)

Promoted from a support role to Account Manager, owning the renewal and retention lifecycle for a portfolio of U.S.-based client accounts. Manages 20-50 inbound client interactions daily and 100+ outbound calls, maintaining accurate records in Salesforce and collaborating cross-functionally.

Customer Relationship Management Customer Success Retention Renewals Upselling Salesforce Cross Functional Collaboration Training Mentorship Bilingual Communication

Site Engineer

Construction Project

Nov 2024 - May 2025 (6 months)

Coordinated directly with external suppliers, verifying materials and deliveries against agreed terms and design documentation. Prepared and maintained on-site budget estimates, comparing planned versus actual quantities and costs, and reported variances to leadership.

Supplier Coordination Budget Management Cost Analysis Construction Civil Engineering

Sales & Customer Relations Coordinator

BettyBlue

Nov 2022 - Oct 2024 (1 year 11 months)

Managed customer renewals, order coordination, and post-sale follow-up for a retail client portfolio. Led renewal and commitment conversations when circumstances changed, negotiating new terms to retain client satisfaction.

Customer Relationship Management Renewals Negotiation Order Coordination Marketing Support Social Media

Site Engineer

Konecta Proyectos SAS

Aug 2022 - Oct 2022 (2 months)

Managed the materials receiving process, calculated required quantities from architectural plans, and sourced and compared suppliers for the best available pricing.

Materials Management Quantity Takeoff Supplier Sourcing Cost Comparison Construction

Project Coordinator

Civil Engineering Consulting & Project Management

Mar 2021 - Jul 2022 (1 year 4 months)

Coordinated documentation, timelines, and stakeholder communication for public infrastructure projects from kickoff through closeout. Proactively identified risks and dependencies, flagging issues early to maintain project momentum and stakeholder satisfaction.

Project Coordination Documentation Timeline management Stakeholder Communication Risk Identification Budget Tracking Resource Allocation Progress reporting