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Mauricio Sepulveda

@mauriciosepulveda

Service Delivery Manager at Cisco who grew recurring revenue and secured multi-year commitments across strategic accounts.

Colombia

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What I'm looking for

I’m looking for a full-time, 100% remote role.

At Cisco, I led service delivery for strategic accounts in Latin America, growing recurring revenue and helping some clients move to multi-year commitments. I built and led executive QBRs focused on clients’ business outcomes, supporting renewals and expansion.

As Services Manager at Cisco, I owned the P&L for the Advanced Services business in the Andean Region across Enterprise, Public Sector and Service Provider accounts. I drove revenue and margin growth while overseeing delivery quality and customer satisfaction.

Earlier, as a Senior Project Manager on the Cisco Systems account at Adecco, I managed complex programs across Colombia and the CANSAC region. I delivered networking, data center, security and collaboration deployments for Service Provider and Enterprise clients.

At Orange Business, I managed integrated networking and collaboration projects, led the local project management practice, and earlier worked in solutions consulting and field operations. I’m completing a Professional Certificate in Artificial Intelligence through BIG school and Universidad Isabel I, and work hands-on with Claude, ChatGPT, Make and Lovable. I’m available for full-time, 100% remote roles.

Experience

Work history, roles, and key accomplishments

Service Delivery Manager

Cisco

Jan 2023 - May 2026 (3 years 4 months)

Led service delivery for Cisco's portfolio of strategic "must-protect" accounts — the client relationships the organization could not afford to lose.
- Grew annual recurring revenue across a portfolio of high-value accounts, with some of those accounts converting to multi-year commitments.
- Built and led executive-level QBRs with client stakeholders around business outcomes, fostering renewals an

Customer Success Stakeholder Management Team Leadership Program Management Telecommunications Service Delivery Management Revenue Growth Account Management KPIs Network Security Strategy

Services Manager

Cisco

Sep 2014 - Dec 2022 (8 years 3 months)

Owned the P&L of Cisco's Advanced Services business in the Andean Region, across Enterprise, Public Sector and Service Provider accounts.
- Held full ownership of operational excellence in Advanced Services: delivery quality, margin optimization, revenue recognition, productivity and customer satisfaction.
- Drove profitable growth of the services business — revenue and margin — for assigned accou

Team Leadership P&L management Cross functional Leadership Program Management Mentorship Process Flow Telecommunications Service Delivery Management Business Case Development Pre Sales Consulting Pre Sales Network Security Strategy Collaboration Solutions

Sr. Project Manager — Cisco Systems Account

Adecco

Oct 2009 - Aug 2014 (4 years 10 months)

Full-time on the Cisco Systems account; Adecco was the payroll employer.
Managed medium and large complex programs across Colombia and the CANSAC region (Central America, South America and the Caribbean).
- Led project staff — project engineers, project managers, vendors, partners and subcontractors — on networking, data center, security and collaboration deployments.
- Set project strategy and ob

Team Leadership Budget Management Telecommunications Escalations Management Contract Negotiation Vendor Management Enterprise Networking Network Security Collaboration Solutions Project Management

Project Manager

Orange Business

Jul 2005 - Sep 2009 (4 years 2 months)

Orange Business — formerly Orange Business Services (renamed 2023). I joined in 1998, when the company was Global One; it was absorbed by Equant in 2001 and consolidated into Orange Business Services in 2006.

Managed integrated networking and collaboration solutions end to end — from pre-sales through project close — for Service Provider, Enterprise and Public Sector clients.
- Owned project budg

Team Leadership Program Management Telecommunications Enterprise Networking Network Security Collaboration Solutions Project Management

Solutions Consultant

Orange Business

Jul 2003 - Jul 2005 (2 years)

- Assessed client technology requirements and designed solutions against specific criteria; presented corporate solutions to clients.
- Quoted products and services with multiple suppliers; built proposals and presented them to clients.
- Configured and issued the related supplier purchase orders.
- Registered and tracked sales opportunities with clients and partners.
- Adapted the corporate Order

Managed Services Telecommunications Pre Sales Operations Management Network Security Strategy Collaboration Solutions

Field Operations Engineer

Orange Business

Jul 2000 - Jul 2003 (3 years)

- Led the local team and suppliers in planning, implementing and supporting prepaid calling-card solutions (Interact IVRs, Tandem/HP high-end servers, Oracle database).
- Managed the implementation and support of networking, videoconferencing and satellite solutions.
- Second-level support for clients and for the backbone.
- Owned Frame Relay and IP implementations end to end — equipment acquisiti

Customer Service Telecommunications Enterprise Networking Customer Support

Sales Support Engineer

Orange Business

Oct 1998 - Jul 2000 (1 year 9 months)

- Planned data networks using corporate tools and procedures.
- Configured and sourced the required hardware for local and global clients.
- Delivered technical presentations to clients, partners and prospects; supported the development of formal sales plans and proposals for assigned opportunities.
- Planned and supported the Y2K transition.

Process Flow Solutions Architect Telecommunications Collaboration Solutions