Open to opportunities

Natalia Guevara

@nataliaguevara

Administrative Director with 3+ years' experience, combining organization and analytics to support customers and operations effectively.

Ecuador

Message

What I'm looking for

I’m looking for a role where I can lead administrative and operational work, improve payment/revenue processes, and strengthen customer experience—using my organization, analytics, and people coordination to meet deadlines and resolve issues with professionalism.

I’m an Administrative Director with 3+ years of experience, passionate about social service and focused on results through excellent organization and analytical thinking. At AstroBlaster, I managed comprehensive records of failed payments, provided updates on account status, and supported clients in resolving payment issues—including coordinating pause and cancellation procedures when necessary.

Previously at ILC Ecuador, I oversaw employee hiring, firing, and training, supported contract and documentation verification, and conducted audits of purchases, payments, sales, and collections. I also bring education operations experience as an Academic Coordinator—attending progress meetings and planning course actions—alongside teaching English and creating B2-level course content and assessments.

Experience

Work history, roles, and key accomplishments

Revenue Recovery & Support

AstroBlaster

Jun 2024 - Mar 2025 (9 months)

Maintained monthly records of failed payments and coordinated updates and resolution actions to restore successful collections. Managed account pauses and cancellations for persistent payment failures while supporting clients with account-related issues.

Payment Tracking Failed Payment Reconciliation Account Pause Cancellation Customer Support

Academic Coordinator

ILC Ecuador

Mar 2022 - Apr 2024 (2 years 1 month)

Tracked student progress through meetings and planned course actions aligned to each learner’s level of knowledge. Coordinated support and feedback cycles with staff and customers while using business tools to manage student and platform operations.

Student Progress Tracking MS Office Google Workspace Adobe Suite Customer Service CRM Coordination Platform Monitoring And Updates

English Teacher

ILC Ecuador

Jun 2017 - Oct 2017 (4 months)

Taught English aligned to the Common European Framework of Reference for Languages (CEFR) and supported ongoing learning with varied teaching approaches. Produced weekly and monthly student progress reports and adapted instruction based on student needs.

English Instruction CEFR Alignment Lesson planning

AIESEC Team Member

AIESEC

Jun 2017 - Aug 2017 (2 months)

Supported outgoing volunteer program operations by learning procedures and executing assigned tasks toward shared goals. Tracked volunteer-related processes and contacted stakeholders when assistance was needed, helping generate new leads.

Volunteer Programs Lead Generation Coordination

AIESEC Team Leader

AIESEC

Aug 2016 - Jun 2017 (10 months)

Led a volunteer team by assigning tasks, supervising deadlines, and reporting outcomes. Trained new members on the outgoing volunteer program, UN sustainable goals, company standards, and the EXPA platform.

Team Leadership Task Delegation Deadline Supervision Client Accompaniment Support