Natacha JeanLouis
@natachajeanlouis
Remote customer support specialist delivering compliant, high-volume service with 16+ years’ expertise.
United StatesWhat I'm looking for
I’m a remote customer support specialist with 16+ years of experience delivering high-quality customer service and administrative support across corporate, retail, and government medical environments. I’m known for empathy, active listening, and clear communication, especially in fast-paced, high-pressure situations.
I manage high call volumes and resolve complex client issues while maintaining compliance with Insurance, HIPAA, and federal regulations. At Paychex, I provide COBRA eligibility, enrollment, billing, and federal compliance support through phone, email, and chat, maintaining accurate client records in HRIS systems and processing ACH payments for COBRA coverage.
I also coordinate after-hours medical consultations as an After-Hours Medical Call Agent, documenting patient and caller information and prioritizing urgent and emergent calls while protecting confidential information. My performance is backed by FY2025 results: 4,728 client interactions, a 97% average QA score, top-tier Time on Line (TOL), and Top 5 SOAR lead sales with a 21.82% conversion rate and $47,726 in revenue.
Experience
Work history, roles, and key accomplishments
After-Hours Medical Call Agent
NotifyMD | MAP Communications
Apr 2026 - Present (3 months)
Answered a high volume of inbound after-hours calls for healthcare organizations and coordinated physician-to-physician and hospital-to-doctor consultations. Documented patient/caller information, prioritized urgent/emergent calls, and maintained strict HIPAA compliance.
Remote Service Specialist - COBRA
Paychex, Inc.
Jan 2022 - Present (4 years 6 months)
Provided COBRA guidance on eligibility, enrollment, billing, and federal compliance via phone, email, and chat. Maintained accurate client records in HRIS, processed ACH payments, and resolved escalated and sensitive client billing concerns.
Remote Service Specialist (Part-Time)
Paychex, Inc.
Jan 2022 - Dec 2022 (11 months)
Handled inbound calls within the Health & Benefits team, assisting clients with policy and health plan coverage inquiries. Routed and triaged calls to appropriate departments and supported SOAR insurance leads while helping clients with eligibility, benefits, and rates.
Customer Service Representative (Contract)
LiveOps – Bath & Body Works
Aug 2021 - Jan 2022 (5 months)
Provided customer support for orders, returns, exchanges, and account inquiries during high-volume seasonal periods. Processed refunds and account adjustments while meeting performance metrics and maintaining brand standards.
Administrative Assistant
17th Judicial Circuit (Broward County)
Aug 2017 - Feb 2020 (2 years 6 months)
Answered and routed calls for attorneys, staff, and external partners while supporting daily office operations. Used court docketing/dependency case management systems, filed legal documents through electronic court filing, and managed confidential records with strict accuracy.
Education
Degrees, certifications, and relevant coursework
Natacha hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Natacha?
You can contact Natacha and 90k+ other talented remote workers on Himalayas.
Message NatachaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
