Looking for a job

Naser Rahmani

@naserrahmani

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I guide clients through software onboarding, activation, and issue resolution across remote support channels.

Armenia

Message

What I'm looking for

I'm looking for a remote customer support, technical support, or onboarding role where I can help clients resolve issues, complete activations, and navigate software while working US Central Time hours.

At DataLayer, I guide international clients through complex software setups and proactively follow up on account activations by phone, email, and chat.

I track client progress in internal CRMs and database tools, keep teams updated on status changes, and meet daily productivity targets while handling sensitive data confidentially.

Previously at XAI Digital Agency, I supported B2B partners with service options, order placement, and activation follow-ups. I bring patient, friendly communication across Zendesk, Slack, email, and outbound support.

Experience

Work history, roles, and key accomplishments

Customer Success Representative

XAI Digital Agency

Jan 2023 - Jan 2026 (3 years)

Acted as the primary point of contact for B2B partners, explaining service options and assisting with order placements. Executed outbound follow-up calls to ensure clients completed necessary steps for service activation and resolved client frustrations with patience and a friendly demeanor.

Zendesk Slack Email Outbound Calls B2B Support Multitasking Client Resolution

Technical Support & Onboarding Specialist

DataLayer

Jan 2026 - Present (8 months)

Guided international clients through complex software setups and communicated proactively via phone, email, and chat to follow up on pending account activations. Navigated internal CRMs and database tools to track client progress and maintained strict confidentiality when handling sensitive client data.

CRM Database Tools Phone Support Email Support Live Chat Confidentiality Adaptability Productivity