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Narinthip Chatchaisuwan

@narinthipchatchaisuw

I lead global digital marketing, e-commerce, and customer experiences that deliver measurable hospitality revenue growth.

Singapore

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What I'm looking for

I'm looking to lead global digital, e-commerce, customer experience, and transformation initiatives where data, technology, and customer insights can create measurable commercial growth.

At Millennium Hotels and Resorts, I lead global digital strategy and transformation across 115 hotels, connecting acquisition, e-commerce, customer experience, and brand strategy to generate $100M in brand revenue. I manage $7M in paid search, delivering $9.90 in revenue for every dollar invested, and led an AI chatbot rollout across 29 hotels that achieved $16 ROI per dollar invested.

I've built digital commercial, revenue, distribution, and e-commerce strategies across Millennium Hotels and Resorts, Minor Hotels, Outrigger Resorts & Hotels, ONYX Hospitality Group, Oakwood Asia Pacific, and Emporium Suites by Chatrium. I turn customer insights into SEO, SEM, CRM, social, analytics, and conversion initiatives, including F&B campaigns that increased conversion by 25%.

Experience

Work history, roles, and key accomplishments

Current

Global Digital Marketing Director

Current

Millennium Hotels and Resorts

Jan 2021 - Present (5 years 8 months)

Led global digital strategy and transformation across 115 hotels, driving $100M in brand revenue and managing $7M in paid-search investment with $9.90 ROI. Implemented AI chatbot across 29 hotels and developed F&B campaigns increasing conversion by 25%.

Digital Strategy Martech SEO SEM Paid Media Social Media Analytics CRM AI Chatbots Google Ads Sitecore CMS Data Analysis Revenue Analysis

E-Commerce Manager

Minor Hotels

Jan 2015 - Dec 2021 (6 years 11 months)

Led e-commerce, digital distribution, and social media strategies across Rooms, Weddings, MICE, and F&B. Drove direct bookings and revenue growth for three flagship properties and implemented online payment gateway solutions.

Ecommerce Digital Distribution Social Media Online Payment Gateways Digital Campaigns Revenue Growth

Revenue and E-Commerce Manager

Outrigger Resorts & Hotels

Jan 2014 - Dec 2015 (1 year 11 months)

Managed revenue strategy, e-commerce, pricing, and distribution to maximize commercial performance, partnering with Sales, Marketing, and Operations to drive revenue growth and optimize online channels.

Revenue Management Ecommerce Pricing Distribution Online Channel Coordination

Revenue Management & E-Distribution Manager

ONYX Hospitality Group

Jan 2011 - Dec 2014 (3 years 11 months)

Led revenue management and e-distribution for a pre-opening property, establishing revenue strategies, distribution channels, and reservation processes. Managed the Reservations team and optimized room revenue, pricing, inventory, and distribution performance.

Revenue Management E Distribution Reservations Pricing Inventory Management

Cluster E-Marketing Manager

Oakwood Asia Pacific

Jan 2010 - Dec 2011 (1 year 11 months)

Managed e-marketing strategy across a cluster of four hotels, partnering with multiple General Managers and reporting to the Singapore corporate office. Led digital marketing initiatives while aligning local strategies with regional brand and commercial objectives.

E marketing Digital Marketing Strategy alignment

E-Commerce Specialist

Emporium Suites by Chatrium

Jan 2006 - Dec 2010 (4 years 11 months)

Supported e-commerce strategy, online distribution, and digital marketing initiatives, managing online channels and optimizing digital sales opportunities to strengthen revenue performance and customer engagement.

Ecommerce Online Distribution Digital Marketing Online Channel Coordination