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Sivagami Ravi

@sivagamiravi

Experienced IT professional specializing in SharePoint, Azure, and Azure DevOps with strong technical support background.

India

Message

What I'm looking for

I seek a technical role leveraging SharePoint, Azure, and DevOps where I can lead initiatives, solve complex issues, mentor teams, and contribute to cost-saving, process-improvement projects within a collaborative culture.

I am an experienced IT professional with over 7 years in technical support, SharePoint, Azure, and Azure DevOps, known for delivering operational excellence and measurable cost savings. I have driven SaaS procurement efficiencies that reduced spend by up to 30% and saved clients significant time through process improvements.

Academically, I hold an M.Tech in Embedded Systems and published my university project in an IEEE journal. I have received innovation awards for automation tools, led pre-sales and training activities, and I am now returning from a career break eager to contribute technical leadership, problem-solving, and collaborative support to a results-driven team.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Spendflo

Sep 2020 - Feb 2021 (5 months)

Provided technical assistance on Azure, Azure DevOps, SharePoint and Office 365 while driving SaaS procurement and negotiations that delivered up to 30% savings and saved 80 man-hours/month on procurement.

Azure Azure DevOps SharePoint SaaS Procurement Negotiation Office 365 Cost Optimization

Assistant Practice Manager

Dynamic Group

Feb 2020 - Oct 2020 (8 months)

Served as SharePoint analyst providing direction, training, pre-sales strategy presentations and coordinated stakeholder response to data breaches to improve user adoption and security posture.

SharePoint Pre Sales Training Stakeholder Management Office 365 User Adoption Documentation

Technical Support Analyst

OneSavings Bank India

Dec 2018 - May 2019 (5 months)

Provided end-user IT support and server/network coordination, managed ServiceDesk tickets within SLA, and analyzed recurring incidents to produce Known Error feedback and reports.

Incident Management Service Desk Servers SLA Management Known Error Analysis Reporting Networking

Service Delivery Associate

Unisys Corporation

Mar 2018 - Dec 2018 (9 months)

Handled BSC tickets, IMACDs and operational tasks while maintaining stakeholder communication and participating in Azure and Azure DevOps implementations to improve service delivery.

Azure Azure DevOps IMACD BSC Ticketing Operational Support ITIL Incident Management

Senior Systems Executive

Cognizant Technology Solutions

Sep 2015 - May 2017 (1 year 8 months)

Performed L1/L2 SCCM operations, remediated client site issues, led patching and risk assessments, and provided infrastructure guidance for complex SCCM environments across customers.

SCCM Patch Management Risk Assessment Systems Management Troubleshooting Infrastructure Design

Systems Engineer

Cognizant Technology Solutions

Aug 2012 - Aug 2015 (3 years)

Co-developed the OMEGA application-packaging automation tool, contributed to content and communication efforts, and supported SharePoint architecture and feature development.

Automation)SharePoint C++Content Development Tooling Documentation Process Improvement

Education

Degrees, certifications, and relevant coursework

Bannari Amman Institute of Technology

Master of Technology, Embedded Systems

Grade: 8.75 CGPA

Activities and societies: University project lead; published final year project in an international (IEEE) journal.

Completed M.Tech in Embedded Systems with 8.75 CGPA and first in class for the university project "Illumination of White LED with solar energy using DC," published in an IEEE journal.