Narendra Raparthi

Direct live security monitoring operations across multi-client commercial properties, ensuring rapid threat identification and incident containment. Spearhead video footage investigations, enforce QA auditing benchmarks, and design performance dashboards for senior management.

Managed operations for 04 clients with direct responsibility for 160+ agents across 02 delivery centers. Ensured quality, efficiency, and productivity standards were met, and created KPIs to track team performance.

Provided direction and guidance to working groups to attain organizational goals. Mentored and trained team members, led regular team meetings, and evaluated team performance with constructive feedback.

Handled sorting, organizing, and releasing of MEDI records, and audited Vidado OCR data for enrollment processing. Managed CEP CRM document transfers and executed daily Call QC audits to identify Adverse Events.

Processed, split, and indexed clinical documentation, categorizing patient invoices per ICD-9 and ICD-10 coding regulations. Validated patient charts against CPT codes and healthcare facility documentation.

Bachelor of Technology in Electrical & Electronics Engineering from Nadimpalli Satyanarayana Raju Institute of Technology, Visakhapatnam, from June 2010 to July 2014.

Intermediate (SSC) from Narayana Junior College, from June 2008 to June 2010.

Secondary School Certificate (SSC) from Chaitanya Vidyalayam, from June 2007 to June 2008.