NUNareman User
@naremanuser
Mass Communication graduate experienced in investigations, customer service, and data analysis.
EgyptWhat I'm looking for
I am a Mass Communication graduate with hands-on experience in fraud investigation, seller account management, and customer service at large organizations.
At Amazon I investigate seller accounts to detect fraudulent activities, analyze seller metrics and customer complaints, and handle A-to-Z claim investigations to improve resolution efficiency and marketplace safety.
Previously I worked in a high-volume call center environment, assisting customers with inquiries, troubleshooting, and issue resolution while maintaining professionalism and improving satisfaction ratings.
I combine technical skills in MS Office and data analysis with strengths in communication, problem-solving, and teamwork to enhance customer experience and drive operational improvements.
Experience
Work history, roles, and key accomplishments
AMInvestigate seller accounts to detect fraud and policy violations, analyze seller metrics and customer complaints to maintain marketplace security, and handle A-to-Z claim investigations to improve resolution efficiency.
Call Center Agent
Elaraby Group
Assisted customers with inquiries, troubleshooting, and issue resolution, managing high call volumes while maintaining professionalism and improving satisfaction ratings over a 3-month period.
Education
Degrees, certifications, and relevant coursework
AUAin Shams University
Bachelor's Degree, Mass Communication
Grade: Very Good with Honors
Bachelor's degree in Mass Communication with Very Good with Honors, covering public relations, marketing, and related communication studies.
Availability
Location
EgyptAuthorized to work in
Job categories
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