HEHajar Ela'qel
@hajarelaqel
Detail-oriented Senior Fraud Examiner with expertise in risk analysis.
EgyptWhat I'm looking for
I am a Senior Fraud Examiner with over 5 years of experience in fraud detection, risk analysis, and digital financial operations. My career has been dedicated to minimizing financial risk in the fintech and customer service sectors. I have a proven track record of leading investigations, designing fraud prevention frameworks, and collaborating with tech and compliance teams to develop advanced fraud prevention tools.
Throughout my career, I have successfully managed fraud detection operations, overseeing digital transactions to prevent financial losses. My strong communication and leadership skills have enabled me to train and mentor junior analysts, ensuring that our team remains at the forefront of fraud detection strategies. I am passionate about leveraging data analysis to enhance automated fraud detection systems and improve overall financial security.
Experience
Work history, roles, and key accomplishments
Senior Fraud Examiner
Nana
Jan 2024 - Present (1 year 4 months)
Led fraud detection operations, overseeing digital transactions to prevent financial losses. Collaborated with tech and compliance teams to develop and implement advanced fraud prevention tools. Investigated fraud cases and generated comprehensive reports for internal audit and control processes.
Senior Fraud Examiner
Rasseed
Jan 2022 - Dec 2023 (1 year 11 months)
Managed daily fraud monitoring and detection strategies for financial operations. Trained and mentored junior analysts on tools and investigation procedures. Partnered with legal and compliance departments to address complex fraud incidents.
Fraud Examiner
Rasseed
Jan 2020 - Dec 2021 (1 year 11 months)
Reviewed suspicious activity reports (SARs) and identified irregular financial patterns. Created data-driven rules to enhance automated fraud detection systems. Collaborated with customer service and risk management teams to minimize fraud recurrence.
Customer Care Leader
Rasseed App
Jan 2018 - Dec 2019 (1 year 11 months)
Supervised customer support team, ensuring high-quality service and resolving escalated issues to enhance resolution time and satisfaction. Streamlined workflows and feedback systems for continuous service improvement.
Education
Degrees, certifications, and relevant coursework
CUCairo University
Bachelor of Commerce, Commerce
2011 - 2015
Studied core principles of commerce, including accounting, finance, and business administration.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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