Narava Ruchitha
@naravaruchitha
Compliance & Fraud Escalation Specialist at Sutherland, resolving Cash App disputes with audit-ready case trails.
IndiaWhat I'm looking for
At Sutherland, I handle escalated fraud and dispute cases for Cash App, verifying customer identity and investigating issues before resolution. I document case trails in Salesforce and Jira and route suspected fraud to specialized teams.
I advanced from Customer Authentication & Support Associate to Compliance & Fraud Escalation Specialist within 7 months. I was rated 5/5 “Outstanding” in my FY26 review and served as an SME supporting specialty teams with process guidance.
At NoBroker, I managed relationships with international property owners in India, conducted market research, and promoted company services. I was recognized as a “Rising Star” and inducted into the “Achievers Club.”
Experience
Work history, roles, and key accomplishments
Compliance & Fraud Escalation Specialist
Sutherland
Jun 2026 - Present (4 months)
Owns end-to-end escalation handling on a live financial-services account, including customer identity verification, transaction dispute investigation, fraud escalation, root cause analysis, and audit-ready case documentation. Rated 5/5 'Outstanding' in FY26 Annual Performance Review for consistently exceeding client KPIs.
Customer Authentication & Support Associate
Sutherland
Nov 2025 - May 2026 (6 months)
Responded to customer queries via chat and email, verified customer identity and account details, and investigated and resolved transaction issues. Promoted to Compliance & Fraud Escalation Specialist within 7 months.
Customer Support Executive
Makers Hive Innovations
Apr 2025 - Jun 2025 (2 months)
Managed international customer queries via calls and email, resolving issues promptly to maintain high satisfaction levels. Ran service quality surveys and converted feedback into actionable process improvements.
Relationship Manager
NoBroker Technologies Solutions Pvt. Ltd.
Mar 2024 - Dec 2024 (9 months)
Managed a portfolio of international clients owning property in India, providing remote support and relationship management. Conducted market research and built a global client base, driving revenue and fostering long-term partnerships.
Education
Degrees, certifications, and relevant coursework
Doon Business School
Master of Business Administration, Sales/Marketing & Finance
2021 - 2023
Grade: 71.72%
Pursued an MBA in Sales/Marketing & Finance, achieving a percentage of 71.72%.
Rourkela Institute of Management Studies
Bachelor of Business Administration, Sales/Marketing & Finance
2018 - 2021
Grade: 7.93 CGPA
Completed a Bachelor of Business Administration in Sales/Marketing & Finance with a CGPA of 7.93.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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