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Dion Gowria

@diongowria

Fraud specialist at J.P. Morgan Chase & Co who investigated 200+ high-value fraud cases annually.

At J.P. Morgan Chase & Co, I investigated 200+ high-value fraud cases annually, identifying control failures, breaches, and emerging fraud typologies. I also conducted AML/KYC reviews and transaction monitoring on high-risk profiles.

As a Quality Assurance Associate at Instashop DMCC, I performed control testing and RCSA-aligned reviews, and managed escalations through root-cause documentation and remediation. My risk and fraud insights improved reporting accuracy by 25% and reduced audit findings by 15%.

Across banking and fintech operations, I’ve worked on issuer-side fraud controls, compliance checks, and risk governance. I’m currently advancing my CFE and CAMS tracks.

Experience

Work history, roles, and key accomplishments

Quality Assurance Associate

Instashop DMCC

Feb 2025 - Jul 2026 (1 year 5 months)

Delivered monthly risk and fraud insights, improving reporting accuracy by 25% and reducing audit findings by 15%. Performed control testing and QA validation, managed escalations, and supported SOP updates.

Risk Management Fraud Analysis Control Testing RCSA QA CRM Reporting 3DS AML Compliance

Fraud Specialist

J.P. Morgan Chase & Co.

Oct 2021 - Nov 2024 (3 years 1 month)

Led 200+ high-value fraud investigations annually, identifying control failures and emerging fraud typologies. Conducted AML/KYC, CDD/EDD, sanctions screening, and transaction monitoring with 98% accuracy.

Fraud Investigation AML KYC CDD EDD Sanctions Screening Transaction Monitoring Risk Management Case Management Chargebacks

Customer Relations Associate

Tech Mahindra Business Services

Nov 2020 - Sep 2021 (10 months)

Managed onboarding, documentation, and compliance checks for financial products. Resolved 50-70 complex cases monthly, identifying potential fraud risks and documentation inconsistencies.

Onboarding Documentation Compliance Fraud and Risk Reconciliations Dispute Resolution

Senior Customer Service Executive

Teleperformance

Nov 2019 - Nov 2020 (1 year)

Assisted European clients with online banking, account servicing, and documentation checks. Identified suspicious account activity and escalated potential fraud cases, contributing to a 15% improvement in customer retention.

Customer Service Online Banking Account Servicing Documentation Fraud Detection Escalation Management Workflow Optimization