NAOMI IKANI

NI

Looking for a job

NAOMI IKANI

@naomiikani1

Customer Experience and Compliance Officer at The Alternative Bank, coordinating escalated customer issues, KYC reviews, and corrective actions.

What I'm looking for

I'm seeking to apply my administrative and banking operations experience in an Executive Assistant role supporting effective leadership and day-to-day business operations.

At The Alternative Bank, I coordinate escalated customer issues and service requests with Operations, Compliance, and frontline teams. I also support KYC reviews and compliance documentation, and track corrective actions through to resolution.

Previously, as a Quality Assurance Officer at The Alternative Bank, I supported audits from scoping through reporting and coordinated audit workstreams across banking operations. I also supported AML/CFT training for frontline and back-office staff.

Experience

Work history, roles, and key accomplishments

TB

Current

Delight Officer, Customer Experience & Compliance

Current

The Alternative Bank

Oct 2023 - Present (3 years 1 month)

Coordinate resolution of escalated customer issues and service requests, liaising with Operations, Compliance, and frontline teams. Support KYC review cycles, compliance documentation, and operational control improvements.

Customer Relationship Management Banking Operations Compliance KYC Stakeholder Management Problem Solving Microsoft Office Google Workspace CRM

TB

Quality Assurance Officer

The Alternative Bank

Apr 2023 - Oct 2023 (6 months)

Supported audit activities including preparation of quality assurance reports and risk registers. Coordinated audit workstreams and supported AML/CFT compliance training delivery.

Quality Assurance Audit Risk Management AML CFT Training Stakeholder Management Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

KU

Kogi State University

Bachelor of Science, Economics

2017 - 2021

B.Sc. Economics degree from Kogi State University, Anyigba, Nigeria, from 2017 to 2021.

CN

Chartered Institute of Bankers of Nigeria

Ethics & Compliance Certification, Ethics & Compliance

Ethics & Compliance Certification from the Chartered Institute of Bankers of Nigeria.

SA

Sterling Academy

AML/CFT/CPF Risk Management – PEPs & UBOs, Risk Management

Completed AML/CFT/CPF Risk Management – PEPs & UBOs and Supply Chain Management & Capacity Planning courses.

SA

Sterling Academy

Supply Chain Management & Capacity Planning, Supply Chain Management

Completed Supply Chain Management & Capacity Planning course.

ED

EduBridge

Financial Analysis, Financial Analysis

Completed Financial Analysis course.

GO

Google

Digital Marketing, Digital Marketing

Completed Digital Marketing certification.

AQ

AQSkill

Virtual Assistance, Virtual Assistance

Completed Virtual Assistance course.

GO

Google

Project Management, Project Management

Completed Project Management certification.

Tech stack

Software and tools used professionally

Google Workspace

Trello

Asana

FreshDesk

Microsoft Office

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Experience Officer Executive Assistant

Skills

Customer Experience Customer Relationship Management Banking Operations Compliance Management KYC AML CFT Quality Assurance Audit Support Credit Administration Loan Processing Operational Controls Document Management Risk Register Stakeholder Management Customer issue resolution

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