Looking for a job

Naomi Ikani

@naomiikani

Banking operations and compliance professional at The Alternative Bank, supporting KYC reviews and identifying operational control gaps.

Nigeria

Message

What I'm looking for

I’m seeking to apply my transferable skills in fraud prevention, risk operations and customer protection.

At The Alternative Bank, I manage escalated customer issues and coordinate with Operations, Compliance and frontline teams to support timely resolution. I also review customer feedback and service trends, and support KYC review cycles and compliance documentation.

Previously, as a Quality Assurance Officer at The Alternative Bank, I supported audit work from scoping through reporting, prepared quality assurance reports and risk registers, and tracked corrective actions. I also supported AML/CFT training for frontline and back-office staff.

Experience

Work history, roles, and key accomplishments

Current

Delight Officer, Customer Experience & Compliance

Current

The Alternative Bank

Oct 2023 - Present (3 years 1 month)

Manage escalated customer issues and service requests, coordinating with Operations, Compliance and frontline teams to support timely resolution. Review customer feedback and service trends, support KYC review cycles, and identify operational control gaps.

Customer Experience Compliance KYC Operational Risk Issue Resolution Stakeholder Coordination Quality Assurance Process Improvement

Quality Assurance Officer

The Alternative Bank

Apr 2023 - Oct 2023 (6 months)

Supported audit activities from scoping through reporting, preparing quality assurance reports and risk registers. Coordinated concurrent audit workstreams and supported AML/CFT compliance training delivery.

Quality Assurance Audit Support Risk Register AML CFT Compliance Training Reporting Stakeholder Communication

Education

Degrees, certifications, and relevant coursework

Kogi State University

Bachelor of Science, Economics

2017 - 2021

Completed a Bachelor of Science in Economics from Kogi State University, Anyigba, Nigeria, from 2017 to 2021.

Chartered Institute of Bankers of Nigeria

Ethics & Compliance Certification, Ethics & Compliance

Earned the Ethics & Compliance Certification from the Chartered Institute of Bankers of Nigeria.

Sterling Academy

AML/CFT/CPF Risk Management – PEPs & UBOs, AML/CFT/CPF Risk Management

Completed the AML/CFT/CPF Risk Management – PEPs & UBOs certification from Sterling Academy.

Edubridge

Professional Development, Banking and Finance

Completed professional development courses in Compliance Management, Credit Analysis in Banking, and Open Banking & Digital Risk Management from Edubridge.