NHNaomi Heron
@naomiheron
Dedicated customer service professional with strong organizational skills.
JamaicaWhat I'm looking for
My name is Naomi Heron, and I am a passionate customer service professional with two years of experience in various roles, including receptionist and housekeeper. I thrive in dynamic environments where I can advocate for customers and collaborate with my colleagues to achieve organizational goals. My experience at the Holiday Inn and Suites, where I was recognized as the most productive employee in the first quarter, has equipped me with the skills to handle customer inquiries effectively and maintain high service standards.
With a Bachelor's degree in Business Administration, majoring in Finance and minoring in Accounting, I possess a solid foundation in business principles. I excel in communication, leadership, and management, always striving to inspire my peers and foster a collaborative work environment. I am eager to embrace new challenges and opportunities that will allow me to further develop my customer service skills and contribute to the success of the organization.
Experience
Work history, roles, and key accomplishments
Housekeeper
La Quinta Inn and Suites
Apr 2024 - Sep 2024 (5 months)
Maintained cleanliness, organization, and comfort of guest rooms. Responsibilities included making beds, dusting, vacuuming, and ensuring all areas were spotless and welcoming for guests.
Receptionist
Holiday Inn and Suites
Jan 2023 - Jan 2024 (1 year)
Answered phone calls and emails regarding guest expectations, assisted with making reservations and recommendations, and helped customers with check-in and check-out processes. Awarded most productive for the first quarter.
Food Concession Attendant
Suares Brothers Circus
Jan 2021 - Jan 2024 (3 years)
Assisted with the setup and operation of mobile food stands at a traveling carnival. Prepared and served food, maintained cleanliness, handled customer orders and payments, and ensured smooth, efficient service in a fast-paced environment.
Night Auditor
Paradise Plaza
Apr 2022 - Sep 2022 (5 months)
Handled nightly financial audits, reconciling all daily transactions and preparing reports for management. Managed front desk operations overnight, assisting guests, processing check-ins/check-outs, and ensuring property safety and security.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Technology Jamaica
Bachelor of Business Administration, Business Administration
Majored in Finance with a minor in Accounting. Relevant coursework included Marketing, Business Management, and Ethics, providing a comprehensive understanding of business principles.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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