Nancy Wambui
@nancywambui2
Motivated Virtual Assistant with expertise in administrative support.
What I'm looking for
I am a motivated and results-driven Virtual Assistant with extensive experience in administrative support, customer service, and M-Pesa operations. My skills include managing executive calendars, transaction processing, and office organization, all aimed at providing comprehensive support to entrepreneurs and business leaders. I am committed to leveraging my administrative expertise to help top-tier entrepreneurs maximize their productivity and operational efficiency.
In my current role as an M-Pesa Assistant, I have successfully processed over 500 transactions weekly with zero errors, significantly boosting customer satisfaction by 20%. My proactive approach has led to a 15% increase in service adoption and a 0% non-compliance rate through strict adherence to policies. Previously, as a Community Content Manager Intern, I managed social media presence and engagement, resulting in a 25% increase in community interaction.
Experience
Work history, roles, and key accomplishments
M-Pesa Assistant
Muchcom
Jun 2024 - Present (1 year)
As an M-Pesa Assistant, I assist with transactions, account registration, and issue resolution, significantly boosting customer satisfaction. I process over 500 transactions weekly with zero errors and maintain accurate cash records, ensuring compliance and operational efficiency.
Community Content Manager (Intern)
Computer Engineering Forum
Mar 2024 - Jun 2024 (3 months)
In my internship as a Community Content Manager, I managed social media presence, engaged users, and created content that increased community engagement by 25%. I also monitored trends and generated performance reports to enhance content strategy.
Administrative Assistant
Zereniti House
Jan 2022 - Jan 2024 (2 years)
As an Administrative Assistant, I managed executive calendars, coordinated meetings, and acted as the first point of contact for guests. I supported financial operations and ensured compliance with company policies.
Education
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Nancy hasn't added their education
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