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Nancy Wambui

@nancywambui2

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Motivated Virtual Assistant with expertise in administrative support.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my administrative skills in a dynamic environment, fostering growth and collaboration.

I am a motivated and results-driven Virtual Assistant with extensive experience in administrative support, customer service, and M-Pesa operations. My skills include managing executive calendars, transaction processing, and office organization, all aimed at providing comprehensive support to entrepreneurs and business leaders. I am committed to leveraging my administrative expertise to help top-tier entrepreneurs maximize their productivity and operational efficiency.

In my current role as an M-Pesa Assistant, I have successfully processed over 500 transactions weekly with zero errors, significantly boosting customer satisfaction by 20%. My proactive approach has led to a 15% increase in service adoption and a 0% non-compliance rate through strict adherence to policies. Previously, as a Community Content Manager Intern, I managed social media presence and engagement, resulting in a 25% increase in community interaction.

Experience

Work history, roles, and key accomplishments

Current

M-Pesa Assistant

Current

Muchcom

Jun 2024 - Present (2 years)

As an M-Pesa Assistant, I assist with transactions, account registration, and issue resolution, significantly boosting customer satisfaction. I process over 500 transactions weekly with zero errors and maintain accurate cash records, ensuring compliance and operational efficiency.

M Pesa Operations Customer Support Fraud Prevention Cash Management Compliance Problem Solving Communication

Community Content Manager (Intern)

Computer Engineering Forum

Mar 2024 - Jun 2024 (3 months)

In my internship as a Community Content Manager, I managed social media presence, engaged users, and created content that increased community engagement by 25%. I also monitored trends and generated performance reports to enhance content strategy.

Social Media Management Content Creation User Engagement Trend Analysis Reporting Communication Graphic Design

Administrative Assistant

Zereniti House

Jan 2022 - Jan 2024 (2 years)

As an Administrative Assistant, I managed executive calendars, coordinated meetings, and acted as the first point of contact for guests. I supported financial operations and ensured compliance with company policies.

Calendar Management Customer Service Event Planning Office Management Communication