Open to opportunities

Nana Rapava

@nanarapava

Message

I drive post-sale digital implementations and client onboarding, compressing time-to-value through scalable enablement.

Georgia

Message

What I'm looking for

I’m looking for interim, milestone-based contract scopes across Europe where I can lead post-sale implementations, compress time-to-value, and build asynchronous enablement that improves onboarding outcomes and protects long-term account retention.

I’m a highly analytical Client Implementation & Enablement Consultant with a Master of Laws (LL.M.) and 5+ years of experience directing post-sale digital project deployment and international client onboarding.

I lead cross-border enterprise rollouts across the Scandinavian market (Norway, Sweden, Denmark), taking ownership from contract signing through operational independence. I specialize in unbundling chaotic implementation environments by converting manual training into asynchronous digital asset pipelines and training frameworks that protect long-term account retention.

In my current role, I compressed average client Time-to-Value (TTV) by 33%, shortening cross-border implementation timelines from 60 days down to 40 days through standardized deployment playbooks. I also managed domain transitions and infrastructure setup (DNS web domain redirections and site mapping) with zero client operational downtime or brand disruption, while using enablement libraries (visual guides and video walkthroughs) to replace live troubleshooting and cut back-and-forth email chains by 50%.

Before that, I coordinated secure digital resource and communication deployments for emerging startups, including launching a dedicated digital support platform and scaling accessibility to 20,000+ active users. I bring strong cross-functional stakeholder coordination, grounded governance experience, and the operational discipline to deliver consistent outcomes—now available for interim, milestone-based contract scopes across the European market.

Experience

Work history, roles, and key accomplishments

Current

Implementation & Enablement Specialist

Current

Ninito AS

Apr 2024 - Present (2 years 4 months)

Served as primary post-sale implementation lead for mid-market clients and multi-location regional chains across Norway, Sweden, and Denmark under the official title Project Oslo. Owned the integration lifecycle through operational independence, compressing average client time-to-value and reducing live troubleshooting and email back-and-forth.

Client Onboarding Technical Troubleshooting Guidde ClickUp HubSpot

Operations & Project Coordination Lead

Dopomoga.ge

Feb 2022 - Apr 2024 (2 years 2 months)

Coordinated cross-functional teams to deploy secure digital resources and communication campaigns for emerging startups. Led platform deployment for a digital support platform and scaled engagement through structured communication and audience awareness initiatives.

Cross functional Coordination Deployment Support Platforms Secure Digital Resources Engagement Metrics Audience Awareness Initiatives Project Tracking

Operations & Project Management

Media Literacy Initiative (Millab.ge)

Sep 2019 - Jun 2020 (9 months)

Partnered with international organizations to govern the deployment of regional digital learning platforms. Coordinated cross-functional teams to design and launch multiple digital tools and managed operational governance tasks including project tracking, stakeholder reporting, and regional training deliveries.

Project Tracking Operational Governance Training Delivery

Project Assistant

Media Development Foundation

Sep 2018 - Sep 2019 (1 year)

Coordinated logistics, procurement, and administrative workflows to deploy training programs for 600+ regional participants. Assisted with developing digital handbooks and Google interactive online games.

Logistics Coordination Procurement Handbooks

Research Manager

Personal Data Protection Service

Jan 2017 - Jan 2018 (1 year)

Analyzed local and international data protection practices and online privacy frameworks to formulate business compliance guidelines. Focused on applying privacy frameworks to support compliance needs.

Data Protection Business Compliance

Education

Degrees, certifications, and relevant coursework

Coursera (Google)

Agile Project Management Certificate, Agile Project Management

Completed an Agile Project Management certificate through Coursera (Google).

Bitcamp.ge

JavaScript Foundation, JavaScript

Completed a JavaScript foundation program through Bitcamp.ge.

Tbilisi State University

Master of Laws (LL.M.), Law

2018 - 2019

Activities and societies: Coordinated logistics, procurement, and administrative workflows to deploy training programs for 600+ regional participants; assisted developing digital handbooks and interactive online games.

Earned a Master of Laws (LL.M.) at Tbilisi State University. Coordinated logistics and administrative workflows for training programs for 600+ regional participants and assisted in developing digital handbooks and interactive online games.