nameera khatoon
@nameerakhatoon
I am an experienced customer service and social media professional skilled in graphic design and chat support.
QatarWhat I'm looking for
I am a customer service and social media professional with strong skills in graphic design and real-time chat support. I have managed Instagram and Facebook accounts for clients, creating content, scheduling posts, handling inquiries, and improving engagement.
I resolve customer inquiries via phone and chat, coordinate bookings, and maintain accurate records to ensure satisfaction and repeat business. I am eager to join a collaborative team where I can combine design, social media strategy, and hands-on support to enhance brand presence.
Experience
Work history, roles, and key accomplishments
Social Media Executive
Arabian Cruise Qatar
Oct 2023 - Present (1 year 10 months)
Managed Instagram and Facebook presence to promote cruise packages, responded to booking and customer queries, and coordinated processing with internal teams to ensure high responsiveness and drive repeat business.
Freelance Social Media Executive
Good Jobs Qatar
May 2023 - Present (2 years 3 months)
Managed social media accounts and scheduled content for job vacancies on Instagram and Facebook, engaged with followers, and routed leads to appropriate departments to improve candidate inquiries and brand awareness.
Customer Service Representative
Tata Business Support Services
Aug 2017 - Nov 2017 (3 months)
Responded to customer inquiries and resolved complaints via phone and chat, maintained accurate records of interactions, and collaborated with internal teams to ensure policy-compliant resolutions.
Education
Degrees, certifications, and relevant coursework
OUOsmania University
2023 -
Enrolled at Osmania University since May 2023.
Madina Junior College
Board of Intermediate - CEC, Intermediate (CEC)
2013 - 2015
Completed Board of Intermediate (CEC) at Madina Junior College from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
QatarAuthorized to work in
Job categories
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