Open to opportunities

Nallely Santiesteban

@nallelysantiesteban

Message

Compassionate programme and case manager skilled in stakeholder engagement and communications.

United Kingdom

Message

What I'm looking for

I seek a mission-driven role supporting vulnerable people where I can lead programmes, manage stakeholder relationships, and apply my communications and case-management skills.

I am a resourceful and compassionate professional with over 13 years of experience in customer-facing roles across business, education, social programmes, and the non-profit sector. I specialise in managing community-focused programmes, delivering case management services, and creating clear communications to support vulnerable individuals.

In recent roles I have led community programme milestones, managed budgets and procurement, and coordinated multi-agency stakeholders to meet deadlines. I have hands-on experience supporting service users with employment, education, training and welfare interventions, and I maintain accurate records to inform decision-making.

I bring strong stakeholder engagement skills, having acted as a representative for teams and organisations while building trusted relationships with service users, volunteers, partner organisations, and internal leadership. I also develop content and communications strategies for outreach and publicity.

I am multilingual (English, Spanish, Portuguese) and committed to safeguarding, inclusion and continuous improvement. I hold a MA in Political Science and a BBA in Marketing, and I pursue training in GDPR, safeguarding, crisis intervention and mental health first aid to strengthen my practice.

Experience

Work history, roles, and key accomplishments

Current

Social Housing Clerical Assistant

Current

Gateshead Council

Process social housing and medical applications for people experiencing homelessness and other vulnerabilities, maintaining accurate applicant records and delivering high-quality customer service to support housing decisions.

Case Management Customer Service Records Management Housing Applications Stakeholder Engagement Data Protection

Technician

The Heathland School

Oct 2023 - Jul 2024 (9 months)

Supported A-Level and GCSE classes, managed department budget and inventory, raised purchase orders, and produced photography and marketing content for senior leadership and publicity.

Budget Management Inventory Control Procurement Photography Content Creation Event Coordination

Education & Employment Case Manager

The Gathering Place

Jan 2022 - Dec 2022 (11 months)

Managed 50+ active participant cases weekly to support employment and training goals, designed tailored development plans, liaised with community partners, and oversaw programme budget forecasting and reporting.

Case Management Budgeting & Forecasting Volunteer coordination

Research Assistant

University of Texas at El Paso

Jul 2021 - Dec 2021 (5 months)

Supported academic research on international organisations, maintained research databases, and compiled analysis from 400+ sources to inform faculty research outputs.

Research Data Management literature review

Undergraduate Teacher's Assistant

University of Texas at El Paso

Jan 2020 - May 2021 (1 year 4 months)

Assisted delivery of large political science modules (300+ students), supported grading, assessments, tutoring, and small-group teaching to improve student outcomes.

Grading Tutoring Assessments Student Engagement Classroom Management Communication

Documents Translator

Las Americas Immigrant Advocacy Center

Jan 2020 - May 2020 (4 months)

Translated legal and immigration documents for Spanish- and Portuguese-speaking clients to facilitate access to legal services and improve client outcomes.

Translation Legal Documentation Spanish Portuguese Client Communication Confidentiality