Nalisha Nelson
@nalishanelson
I support patients through accurate clinical documentation, insurance coordination, and compassionate healthcare service.
United StatesWhat I'm looking for
I'm currently processing high-volume prescriptions at CVS Pharmacy, resolving insurance and billing concerns, verifying benefits, obtaining authorizations, and helping patients understand their medications.
At Sun River Health, I supported Podiatry, Nephrology, Pediatrics, OB/GYN, and Family Medicine. I used eClinicalWorks and EMR systems for chart preparation and documentation, coordinated telehealth visits, verified insurance, completed quality-improvement outreach, and supported preventive screenings.
I've also provided hands-on clinical support through phlebotomy, EyePACS retinal screenings, EKGs, point-of-care testing, cystoscopies, catheterizations, and bladder ultrasounds while maintaining HIPAA compliance.
With more than seven years of customer service experience, I bring patient advocacy, compassionate communication, careful documentation, and calm problem-solving to fast-paced healthcare environments.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
CVS Pharmacy
Jun 2023 - Present (3 years 2 months)
Process high-volume prescriptions while maintaining HIPAA compliance. Resolve insurance and billing issues, verify benefits, and obtain authorizations.
Medical Assistant
Sun River Health
Aug 2025 - Mar 2026 (7 months)
Supported multiple specialties including Podiatry, Nephrology, Pediatrics, OB/GYN, and Family Medicine. Used eClinicalWorks (eCW) and EMR systems for chart preparation and documentation.
Urology Medical Assistant (Intern)
Progressive Urology
Apr 2025 - Jun 2025 (2 months)
Documented patient histories in EMR and assisted with cystoscopies, catheterizations, bladder ultrasounds, and patient education.
Customer Service Representative
Stop & Shop
Jun 2018 - Apr 2023 (4 years 10 months)
Resolved customer concerns and de-escalated complaints. Maintained high customer satisfaction in a fast-paced environment and trained new employees.
Education
Degrees, certifications, and relevant coursework
Stony Brook University
Bachelor of Arts, Multidisciplinary Science
Bachelor of Arts in Multidisciplinary Science from Stony Brook University.
New York Medical Career Training Center
Certification, Medical Assisting
Medical Assistant Certification from New York Medical Career Training Center.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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