Open to opportunities

Jada Wright

@jadawright

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Certified Medical Assistant delivering compassionate patient care and efficient EHR coordination.

United States

Message

What I'm looking for

I’m looking for a patient-supporting role where I can coordinate care, manage scheduling and insurance, and deliver compassionate, HIPAA-compliant assistance—using EHRs to improve patient flow and documentation accuracy.

I’m a Certified Medical Assistant with 4+ years supporting primary care and OB/GYN teams in fast-paced clinical settings. I’m expert in phlebotomy, medication administration (including injections), vital signs, specimen collection, and assisting with minor procedures—always focused on patient comfort, safety, and HIPAA-compliant documentation.

I coordinate patient flow through intake, triage, insurance verification, and medical scheduling while managing EHR systems like Epic, Athenahealth, and eClinicalWorks. From training staff and maintaining inventory to Chronic Care Management and Remote Patient Monitoring operations, I bring strong communication and organization to help teams deliver timely, accurate care.

Experience

Work history, roles, and key accomplishments

Current

Certified Medical Assistant

Current

Hackensack Meridian Health - Carrier Clinic

Oct 2022 - Present (3 years 6 months)

Supported primary care and OB/GYN teams with patient intake, vital signs, phlebotomy/venipuncture, medication administration (including injections), and assistance with minor procedures while maintaining HIPAA-compliant documentation in Epic. Coordinated insurance verification and medical scheduling, improved patient flow by triaging priorities to reduce wait times, and trained staff on phlebotomy

Patient Intake Vital Signs Venipuncture Insurance Verification HIPAA compliance Medical Scheduling

Call Center Representative

Modivcare

Jan 2022 - Apr 2023 (1 year 3 months)

Managed 100+ inbound calls daily to arrange non-emergency medical transportation and coordinate services, ensuring timely pickups and high patient satisfaction. Conducted intake assessments and documented patient needs in company databases, resolved concerns with empathy, and escalated complex issues for timely resolution.

Non Emergency Medical Transportation Coordination Patient Intake Customer Service Complaint Resolution

Call Center Representative

MoMA

Oct 2021 - Jan 2023 (1 year 3 months)

Answered high-volume visitor and general inquiries by phone and email with professionalism, routing questions and coordinating follow-ups to ensure timely resolution. Scheduled appointments, guided callers to appropriate departments, researched answers using internal resources/web tools, and collaborated with staff to resolve complex inquiries and maintain positive visitor experiences.

Routing Appointments Research Using Internal Resources

Call Center Representative

Castle Couture

Feb 2019 - Aug 2021 (2 years 6 months)

Managed 100+ bridal client accounts by recording detailed measurements and order information to support accurate fulfillment. Resolved product issues and customer complaints by identifying root causes, coordinating adjustments/repairs, and following up to confirm satisfaction while supporting sales leads and a positive customer experience.

Bridal Client Account Management Measurements And Order Documentation order fulfillment Follow Up To Confirm Satisfaction

Call Center Representative

National Grid USA

Jan 2017 - May 2018 (1 year 4 months)

Handled high-volume emergency and service calls, including gas leak reports, by dispatching emergency response teams and coordinating follow-up actions. Investigated and resolved customer billing and service issues, supported account openings/closures, processed service orders, maintained accurate call documentation to QA metrics, and trained staff to operational targets.

Dispatch Coordination Gas Leak Reporting Triage Customer Service Support Account Administration