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Najeeb Rahman

@najeebrahman

Message

Technical support specialist and programmer at Financial Services IT, developing internal C# and SQL applications.

United States

Message

At Financial Services IT, I developed and maintained internal applications using C# and SQL. I also provided frontline support for software, hardware, and account issues.

I configured and maintained desktops, troubleshot system errors, and assisted with webpage updates. I also created and tuned executable and script rules to support security.

At Wildcat Store, I diagnosed Apple devices and performed hardware repairs and system configurations. I explained technical concepts and repair processes to customers.

For my personal game development project, I designed and developed an original game using Unity and C#. I also built a multi-section webpage with HTML and CSS.

Experience

Work history, roles, and key accomplishments

Apple Technician

Wildcat Store

Diagnosed all types of faulty Apple devices and conducted hardware repairs and system configurations while adhering to Apple's quality standards. Provided exceptional customer service by explaining technical concepts and repair processes clearly.

Hardware Repair System Configuration Customer Service Technical Communication Collaboration

Sales Associate

Unknown

Provided great services and pleasant shopping experiences to retail customers. Assisted customers with prompt and polite support in-person and via telephone, and handled inquiries, complaints, and returns professionally.

Customer Service Sales Communication Skills Problem Solving Returns Processing

STA Lab Technician

Tim Chapman

Imaged and reimaged computers for classroom and office use, and troubleshot and fixed printer issues across departments. Assisted students and professors with Wi-Fi connectivity problems and helped set up new computers and peripherals at the campus library.

Imaging Printer Troubleshooting Wi Fi Support Hardware Setup Customer Support

Teacher's Assistant

Weber State University

Handled class records for attendance, assignment grades, and course participation scores. Assisted the teacher in replying to emails and oversaw students in classroom and common areas.

Classroom Management Record keeping Email Correspondence Student supervision Lab Maintenance

Technical Support Specialist and Programmer

Financial Services IT

Developed and maintained internal applications using C# and SQL, and provided frontline technical support for software, hardware, and account issues. Performed desktop setup, system configuration, and maintenance, and troubleshot system errors.