umair riaz
@umairriaz
Experienced IT and BPO professional specializing in IT management and web development.
PakistanWhat I'm looking for
I am an IT and BPO professional with over seven years of hands-on experience in IT management, technical support, web development, and business operations. I hold a Master’s in Information Technology and combine technical depth with strong operational and customer-service skills.
Throughout my career I have led teams, managed projects, and delivered process improvements across helpdesk, systems administration, and remote support functions. I have designed databases, developed web applications, and implemented automation and QA processes that improved service quality.
I have practical experience with PHP, C++, SQL Server, Shopify, network administration, and cybersecurity practices, and I am skilled in tools for communication and contact center operations like Google Voice and Vici Dialer. I also have held progressive leadership roles including IT Manager, Operations Manager, HR Manager, and Business Center Manager.
I seek to bring my blend of technical problem-solving, team leadership, and operational efficiency to a growth-oriented organization where I can contribute immediately and continue to broaden my impact in IT and service operations.
Experience
Work history, roles, and key accomplishments
Shopify Store
Asia Technologies
Mar 2024 - Oct 2025 (1 year 7 months)
Created many Shopify stores and helped many entrepreneurs to grow their business online
Operational Manager
Fortune Technologies BPO
Managed day-to-day operations and process improvements for the BPO over 5 years, driving efficiency in service delivery and cross-functional coordination.
Web Developer / QA
MM Technology
Developed web applications and conducted quality assurance testing for 1.5 years, delivering bugs-fixed releases and improving application stability.
IT Manager
Fortune Technologies BPO
Led IT operations and technical support for the BPO, managing infrastructure, web administration, and incident response over a 7-year tenure to improve service reliability and operational efficiency.
HR Manager
Fortune Technologies BPO
Oversaw recruitment, HR processes, and employee relations for 2 years, implementing HR practices to support workforce performance and retention.
Technical Assistant
National Saving Bank Pakistan
Provided technical assistance and support for banking systems over a 7-month contract, troubleshooting user issues and maintaining system uptime.
Education
Degrees, certifications, and relevant coursework
PRPir Mehr Ali Shah Arid Agriculture University, Rawalpindi
Master of Information Technology, Information Technology
Completed a Master’s in Information Technology with coursework and projects in web development, system administration, and database management.
Rawalpindi College of Commerce
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce with focus on commerce subjects and foundational business studies.
Rawalpindi College of Commerce
Higher Secondary Certificate (I.Com), Commerce
Completed Higher Secondary Certificate (I.Com) focusing on intermediate commerce curriculum.
Bajwa Public School, Rawalpindi
Secondary School Certificate, Computer Science
Completed Secondary School Certificate in Computer Science with emphasis on foundational computing concepts.
Leadership College, Rawalpindi
Diploma in MS Office, Office Productivity
2009 - 2009
Completed a 3-month Diploma in MS Office covering MS Word, PowerPoint, Excel, online browsing, and typing.
Leadership College, Rawalpindi
Certificate in English Language, English Language
2009 - 2009
Completed a 3-month English language course focused on English language skills and communication.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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